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Sightseer
Posts: 1

hero7 silver lag and energy drain

I just bought a hero7 silver and the screen lags sometimes when I watch my recorded clips or delete them that I have to hold the power bottun until it shuts down everytime that happens.

 

- second problem is energy drain, when the battery is fully charged and I leave it off for the night I find it losing 20% of it's energy when I wake up in the morning.

 

Please help.

GoPro
Posts: 11,456

Re: hero7 silver lag and energy drain

Hi @meid91

 

What SD card are you using? Is your camera up to date?

Regarding the battery drain, it is important to determine battery integrity to ensure that your camera works smoothly. You may perform a short record time test through the instructions here https://gopro.com/help/articles/solutions_troubleshooting/Short-Record-Times . Should you get a run time significantly shorter than the expected battery life, despite using a recommended SD card https://gopro.com/help/articles/block/microSD-Card-Considerations and the camera being updated to the latest firmware, let our Support team know. This way, they can help you with the next steps. You may reach them by phone or chat through https://gopro.com/help/ContactUs

 

 

Thanks!

Ej