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Sightseer
Posts: 1

hero6 black flashing red lights

[ New ]

my gopro main screen will not turn on and the red light in the front is flashing non-stop. there is and exclamation point encircled on the front screen, i have no idea what to do.


Accepted Solutions
GoPro
Posts: 23,053

Re: hero6 black flashing red lights

[ New ]

Hi @jmardis14

 

Please go over these steps to try to correct the issue:

1. Check to ensure that the SD card is not inserted between the SD card slot and the battery as this can put pressure on the back of the touch display.
2. Perform a manual update. https://gopro.com/update/
3. After the update, perform a Factory Reset. Tap Preferences > Factory Reset, and then tap Next.


Let us know how it goes.
You may also reach out to our Support Team for further assistance.
https://gopro.com/help/ContactUs

 

 

Thanks!
Ej

View solution in original post


All Replies
GoPro
Posts: 23,053

Re: hero6 black flashing red lights

[ New ]

Hi @jmardis14

 

Please go over these steps to try to correct the issue:

1. Check to ensure that the SD card is not inserted between the SD card slot and the battery as this can put pressure on the back of the touch display.
2. Perform a manual update. https://gopro.com/update/
3. After the update, perform a Factory Reset. Tap Preferences > Factory Reset, and then tap Next.


Let us know how it goes.
You may also reach out to our Support Team for further assistance.
https://gopro.com/help/ContactUs

 

 

Thanks!
Ej