09-26-2019 11:17 AM
Re: hero5session dead[ New ]
@mariolina, sorry to hear about the trouble. The power issue in the camera can be related to either the charging fault, charging cable, battery problem, or the camera itself. If you've already gone through the troubleshooting steps here https://gopro.com/help/articles/solutions_troubleshooting/HERO5-Session-Will-Not-Power-On and still experiencing issues with your camera, please let our Support team know so they can help you with the next steps. You may reach them by phone or live chat through https://gopro.com/help/ContactUs. When you do, let them know about the steps already taken for any information that they may need.