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Reply
Sightseer
Posts: 2
Accepted Solution

hero5 pixellated preview iphone

Has anyone had an issue with the preview on the app being reallylow quality. If I select the information on an image it will wait a bit then add in resolution row. Once it has done this, the preview is displayed at high quality.

 

Camera is Gero5 black, software version is 2.60. Phone is iphone 8 with latest software.


Accepted Solutions
GoPro
Posts: 10,301

Re: hero5 pixellated preview iphone

 

Hi @ralphm75573

 

Have you tried changing the resolution or fps?

Do you have the camera the phone and the app up to date?

To isolate the issue further, are you able to test it with another phone and see if the same happens?

 

For reference, please check:

Live Preview While Recording In The GoPro App

 

Thanks!

Ej

View solution in original post


All Replies
GoPro
Posts: 3,916

Re: hero5 pixellated preview iphone

 

Hi @ralphm75573,

 

Preview while recording or preview of the captured file before downloading?

 

Thanks,

-jay 

Sightseer
Posts: 2

Re: hero5 pixellated preview iphone

Preview before downloading. Once they are downloaded they are high def on the phone camera roll.

Thanks,

R.
GoPro
Posts: 10,301

Re: hero5 pixellated preview iphone

 

Hi @ralphm75573

 

Have you tried changing the resolution or fps?

Do you have the camera the phone and the app up to date?

To isolate the issue further, are you able to test it with another phone and see if the same happens?

 

For reference, please check:

Live Preview While Recording In The GoPro App

 

Thanks!

Ej