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%3CLINGO-SUB%20id%3D%22lingo-sub-51836%22%20slang%3D%22en-US%22%3Ehero5%20black%2C%20battery%20to%20hot%2C%20shuts%20off%20after%20few%20seconds%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-51836%22%20slang%3D%22en-US%22%3E%3CP%3ESeriously%2C%20on%20hold%20on%20help%20line%20for%2045%20minutes%20and%20counting!%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-51836%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO5%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-51980%22%20slang%3D%22en-US%22%3ERe%3A%20hero5%20black%2C%20battery%20to%20hot%2C%20shuts%20off%20after%20few%20seconds%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-51980%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F29960%22%20target%3D%22_blank%22%3E%40sweetvista52543%3C%2FA%3E%2C%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ESounds%20like%20you%20are%20having%20some%20freezing%20issues%20with%20that%20camera.%20Check%20out%20this%20article%20to%20see%20if%20you%20can%20get%20that%20squared%20away%3A%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2FSolutions_Troubleshooting%2FCamera-Freezes-Up%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2FSolutions_Troubleshooting%2FCamera-Freezes-Up%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EHope%20that%20helps!%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EBest%2C%3C%2FP%3E%0A%0A%3CP%3ERyan%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-53302%22%20slang%3D%22en-US%22%3ERe%3A%20hero5%20black%2C%20battery%20to%20hot%2C%20shuts%20off%20after%20few%20seconds%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-53302%22%20slang%3D%22en-US%22%3EHi%20Ryan%2CYou%20guys%20sent%20me%20a%20new%20battery%20and%20cable%2C%20didn't%20solve%20problem.%20Can't%20update%20or%20do%20anything.%20Please%20just%20send%20me%20s%20new%20camera%2C%20I%20only%20used%20it%20for%20five%20days%20and%20I%20shouldn't%20be%20burdened%20with%20trouble%20shooting%20and%20repairing%20a%20brand%20new%20product%20out%20the%20box.Thx%2C%20Ken%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-53384%22%20slang%3D%22en-US%22%3ERe%3A%20hero5%20black%2C%20battery%20to%20hot%2C%20shuts%20off%20after%20few%20seconds%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-53384%22%20slang%3D%22en-US%22%3E%3CP%3E%3Ca%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F29960%22%3E%40sweetvista52543%3C%2Fa%3E%20Looks%20like%20you%20were%20able%20to%20get%20back%20through%20to%20an%20agent.%20They%20should%20be%20able%20to%20assist%20you%20moving%20forward.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EBest%2C%3C%2FP%3E%0A%0A%3CP%3ERyan%3C%2FP%3E%3C%2FLINGO-BODY%3E
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Tourist
Posts: 2
Accepted Solution

hero5 black, battery to hot, shuts off after few seconds

Seriously, on hold on help line for 45 minutes and counting!

 


Accepted Solutions
GoPro
Posts: 3,924

Re: hero5 black, battery to hot, shuts off after few seconds

Hi @sweetvista52543,

 

Sounds like you are having some freezing issues with that camera. Check out this article to see if you can get that squared away:

 

https://gopro.com/help/articles/Solutions_Troubleshooting/Camera-Freezes-Up

 

Hope that helps!

 

Best,

Ryan

View solution in original post


All Replies
GoPro
Posts: 3,924

Re: hero5 black, battery to hot, shuts off after few seconds

Hi @sweetvista52543,

 

Sounds like you are having some freezing issues with that camera. Check out this article to see if you can get that squared away:

 

https://gopro.com/help/articles/Solutions_Troubleshooting/Camera-Freezes-Up

 

Hope that helps!

 

Best,

Ryan

Tourist
Posts: 2

Re: hero5 black, battery to hot, shuts off after few seconds

Hi Ryan,
You guys sent me a new battery and cable, didn't solve problem. Can't update or do anything. Please just send me s new camera, I only used it for five days and I shouldn't be burdened with trouble shooting and repairing a brand new product out the box.
Thx, Ken
GoPro
Posts: 3,924

Re: hero5 black, battery to hot, shuts off after few seconds

@sweetvista52543 Looks like you were able to get back through to an agent. They should be able to assist you moving forward. 

 

Best,

Ryan