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%3CLINGO-SUB%20id%3D%22lingo-sub-167508%22%20slang%3D%22en-US%22%3Ehero4%20silver%20issues%20(wifi%2C%20app%2C%20everything)%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-167508%22%20slang%3D%22en-US%22%3E%3CP%3Eive%20read%20about%20every%20thread%20for%20the%20wifi%20connectivity%20issues%20ive%20been%20having%20for%20my%20hero4%20silver.%20no%20luck%20on%20my%20end.%20the%20camera%20works.%20i%20updated%20the%20firmware%20and%20now%20it%20doesnt%20connect%20to%20my%20iphone%20x%20at%20all.%20it%20connected%20before%20the%20update.%20so%2C%20ive%20done%20the%20wifi%20reset%2C%20ive%20continuously%20tried%20to%20connect%20and%20it%20says%20%22contact%20support%22%20and%20brings%20me%20here.%20is%20there%20an%20option%20to%20just%20change%20the%20settings%20on%20a%20laptop%20or%20desktop%20so%20i%20can%20bypass%20all%20this%20mess%3F%20i%20also%20have%20a%20hero%20session4%20and%20i%20havent%20had%20any%20of%20these%20issues.%20any%20help%20is%20welcomed%20and%20appreciated.%20having%20access%20to%20the%20app%20will%20make%20life%2010x%20easier.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-167508%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO4%20Silver%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-167987%22%20slang%3D%22en-US%22%3ERe%3A%20hero4%20silver%20issues%20(wifi%2C%20app%2C%20everything)%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-167987%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F59489%22%20target%3D%22_blank%22%3E%40kingkevlar%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ESorry%20to%20hear%20about%20the%20issue.%26nbsp%3BIf%20you%20go%20over%20the%20steps%20listed%20on%20this%20article%2C%20this%20should%20get%20your%20camera%20paired%20with%20your%26nbsp%3Bphone.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EIn%20most%20cases%2C%20forgetting%20the%20Wi-Fi%20name%20and%20the%20Bluetooth%20ID%20resolves%20the%20issue.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ELet%20me%20know%20how%20it%20goes.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks!%3C%2FP%3E%0A%0A%3CP%3EEJ%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-168716%22%20slang%3D%22en-US%22%3ERe%3A%20hero4%20silver%20issues%20(wifi%2C%20app%2C%20everything)%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-168716%22%20slang%3D%22en-US%22%3Ethanks%20EJ.%20i%20was%20actually%20looking%20for%20this%20thread%20so%20i%20can%20update.%20you%20actually%20solved%20my%20issue.%20I%20ended%20up%20linking%20the%20GoPro%20with%20my%20iPod%20touch%2C%20then%20using%20the%20new%20username%20and%20password%20to%20link%20it%20to%20my%20iPhone.%20you're%20awesome!%3C%2FLINGO-BODY%3E
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Tourist
Posts: 5
Accepted Solution

hero4 silver issues (wifi, app, everything)

ive read about every thread for the wifi connectivity issues ive been having for my hero4 silver. no luck on my end. the camera works. i updated the firmware and now it doesnt connect to my iphone x at all. it connected before the update. so, ive done the wifi reset, ive continuously tried to connect and it says "contact support" and brings me here. is there an option to just change the settings on a laptop or desktop so i can bypass all this mess? i also have a hero session4 and i havent had any of these issues. any help is welcomed and appreciated. having access to the app will make life 10x easier.


Accepted Solutions
GoPro
Posts: 10,671

Re: hero4 silver issues (wifi, app, everything)

Hi @kingkevlar

 

Sorry to hear about the issue. If you go over the steps listed on this article, this should get your camera paired with your phone.

 

In most cases, forgetting the Wi-Fi name and the Bluetooth ID resolves the issue.

 

Let me know how it goes.

 

Thanks!

EJ

 

 

View solution in original post


All Replies
GoPro
Posts: 10,671

Re: hero4 silver issues (wifi, app, everything)

Hi @kingkevlar

 

Sorry to hear about the issue. If you go over the steps listed on this article, this should get your camera paired with your phone.

 

In most cases, forgetting the Wi-Fi name and the Bluetooth ID resolves the issue.

 

Let me know how it goes.

 

Thanks!

EJ

 

 

Tourist
Posts: 5

Re: hero4 silver issues (wifi, app, everything)

thanks EJ. i was actually looking for this thread so i can update. you actually solved my issue. I ended up linking the GoPro with my iPod touch, then using the new username and password to link it to my iPhone. you're awesome!