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Tourist
Posts: 2

hero4 silver fails to turn on

[ New ]

today tried to use my hero4 sliver and it fails to turn on and fails to connect via USB windows reports usb error.

 

what i have done so far.

 

removed battery and charged it.

connected usb to a power supply with output limit set to 2A

removed battery, held shutter button down and inserted battery

removed data card

 

what i've seen so far.

it draws 186mA with no display or any flashing lights

if you hold any button down for about 7 seconds the current drops to zero

pressing any button it it draws 186mA again.

if left it continues to draw 168mA, if left in the zero current state it stays that way.

if connected to the computer i get a usb error, device descriptor error.

 

nothing seems to work, which is a bit much for what these cost.


Accepted Solutions
GoPro
Posts: 27,117

Re: hero4 silver fails to turn on

[ New ]

Hi @grandstar6183

 

Does the same happens when the camera(without the battery) is directly connected to a power source?

You may try the steps on HERO4 Camera Will Not Power On.

If it's still the same, please reach out to our Support Team.
They are available by phone or chat through https://gopro.com/help/ContactUs
 

Thanks!

Ej

 

View solution in original post


All Replies
GoPro
Posts: 27,117

Re: hero4 silver fails to turn on

[ New ]

Hi @grandstar6183

 

Does the same happens when the camera(without the battery) is directly connected to a power source?

You may try the steps on HERO4 Camera Will Not Power On.

If it's still the same, please reach out to our Support Team.
They are available by phone or chat through https://gopro.com/help/ContactUs
 

Thanks!

Ej

 

Tourist
Posts: 2

Re: hero4 silver fails to turn on

[ New ]

hi Aragon1006

i've now tried to power the Gopro without battery, with battery and pressing all buttons in evey conceivable combination.

 

with and without mamory card still no signs of life.

 

if i plug the usb lead in to the with the shtter button held PC i get "other device" error! unknown device - Device instance path = USB\VID_4255&PId_0009\123456789ABC VID_4255&PID_0009 i think is a gropro.

 

if i plug in without holding the shutter button i get. Universal Serial Bus controllers. Unknown USB device (Device Descriptor Request Failed)

 

So i'll have to talk to customer support as there is not a lot left to be done.

 

the real down side is this would seem to be a common problem for a wide range of Gopro's

 

Neil

GoPro
Posts: 27,117

Re: hero4 silver fails to turn on

[ New ]

Hi @grandstar6183

 

Thanks for trying the suggested steps.

Issues reported are treated uniquely.

Feel free to let us know how it goes with the Support Team.

 

Thanks!

Ej

Sightseer
Posts: 1

Re: hero4 silver fails to turn on

[ New ]

Hey Neil. I've basically got the same problem as you. The Hero4 silver seems dead. But the faint hope I have is that when plugging into a PC I get 'Unknown USB Device (Device Descriptor Request Failed)' showing up in device manager. So I guess there is some semblence of life. Did you ever get a resolution to this?

I spoke with GoPro and the best they offered me was 25% discount on a new one which isnt even as good as the Hero9 black deal currently available.