hero4 session

[loyalshore53210]

I tried to pair my camera with my phone but when ever i click “app” nothing happens

[aragon1006 · Accepted solution]

Hi @loyalshore53210

After selecting APP, the camera should go to "pairing mode". If the option is not responding accordingly, please try a manual software update as this corrects most issues.

Once done, proceed with the pairing mode again. 

If it's still the same, then the issue can be on the unit itself. Please reach out to our Support Team to move forward with this. https://gopro.com/help/ContactUs

Thanks!

Ej

[graytree76514]

Hello @loyalshore53210,

May I know what device (Brand and Model) are you using?

Regards,

-Jay 

[fishycomics]

Hero session noted in his tag.  did you try turning bluetooth on?

[loyalshore53210]

yes, my bluetooth is on.

[loyalshore53210]

and i have the hero4 session trying to connect it to an iphone 8 and i’ve already made sure everything was up to date

[aragon1006 · Accepted solution]

Hi @loyalshore53210

After selecting APP, the camera should go to "pairing mode". If the option is not responding accordingly, please try a manual software update as this corrects most issues.

Once done, proceed with the pairing mode again. 

If it's still the same, then the issue can be on the unit itself. Please reach out to our Support Team to move forward with this. https://gopro.com/help/ContactUs

Thanks!

Ej