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Tourist
Posts: 7
Accepted Solution

hero4 session

I tried to pair my camera with my phone but when ever i click “app” nothing happens

Accepted Solutions
Highlighted
GoPro
Posts: 14,017

Re: hero4 session

 

Hi @loyalshore53210

 

After selecting APP, the camera should go to "pairing mode". If the option is not responding accordingly, please try a manual software update as this corrects most issues.

 

Once done, proceed with the pairing mode again. 

 

If it's still the same, then the issue can be on the unit itself. Please reach out to our Support Team to move forward with this. https://gopro.com/help/ContactUs

 

 

Thanks!

Ej

View solution in original post


All Replies
Highlighted
GoPro
Posts: 6,097

Re: hero4 session

 

Hello @loyalshore53210,

May I know what device (Brand and Model) are you using?

 

Regards,

-Jay 

Highlighted
Adventurer
Posts: 12,071

Re: hero4 session

Hero session noted in his tag.  did you try turning bluetooth on?

Highlighted
Tourist
Posts: 7

Re: hero4 session

yes, my bluetooth is on.
Highlighted
Tourist
Posts: 7

Re: hero4 session

and i have the hero4 session trying to connect it to an iphone 8 and i’ve already made sure everything was up to date
Highlighted
GoPro
Posts: 14,017

Re: hero4 session

 

Hi @loyalshore53210

 

After selecting APP, the camera should go to "pairing mode". If the option is not responding accordingly, please try a manual software update as this corrects most issues.

 

Once done, proceed with the pairing mode again. 

 

If it's still the same, then the issue can be on the unit itself. Please reach out to our Support Team to move forward with this. https://gopro.com/help/ContactUs

 

 

Thanks!

Ej