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Tourist
Posts: 4

hero3+ resets to default with every restart

Hello, 

 

my Gopro hero 3+ silver has a weird problem. 

Everytime I restart it, it resets to default with the settings 960p 60 frames, led on and beep on. 

 

When I set it back to 1080p, no beep and no led and turn it off, and on again, its back to 960p. Super annoying.

But the Wifi settings stay the same?!

 

What can I do any solutions?

 

 

GoPro
Posts: 9,012

Re: hero3+ resets to default with every restart

Hi @nimbleapex333

 

Please see if resetting the camera will work.  Reset Camera Settings
If it's still the same, proceed with a manual software update. https://gopro.com/update/
Let us know how it goes.

 

 

Thanks!

Ej

Tourist
Posts: 4

Re: hero3+ resets to default with every restart

Hey,

 

when I try to update manually, something weird happens: (I followed all the steps on the website)

 

I insert the SD card with the firmware, and then I start the Gopro. However, it doesnt show the updated screen. It shows the "hero 3+ + version" and then turns off again, turns on again, turns off again - its endless?! 

 

 

Tourist
Posts: 4

Re: hero3+ resets to default with every restart

And I found someone with the same problem in the forum: 

 

https://www.youtube.com/watch?time_continue=52&v=c_K8lb6ykTg

 

no answer though.

Uploaded by Jamie Moulton on 2019-04-05.
GoPro
Posts: 2,471

Re: hero3+ resets to default with every restart

@nimbleapex333, if the camera does not initiate the update it can be because the camera is not recognizing the update on the SD card. You will want to make sure to follow all of the instructions as outlined on the GoPro website's update page to ensure no steps are being missed. I do also have some suggestions here that should help get the update working as well. 

  • Make sure the UPDATE folder is unzipped/extracted, before placing it on the SD card. If the folder is compressed, the camera will not be able to read it; 

  • Ensure the UPDATE folder does not have any additional characters in the folder title, i.e. "UPDATE (1)". The camera will only recognize a folder titled "UPDATE", in upper case letters with no additional characters; 

  • Format the SD card before placing the update folder in the root of the card (format on your computer, or DELETE ALL files in the camera's Delete menu); 

  • Be sure to place the entire UPDATE folder on the root level of the SD card.

Let us know how it goes.

Tourist
Posts: 4

Betreff: hero3+ resets to default with every restart

I think it’s just broken because when the battery is not inserted and it’s just plugged in, it says it can’t do the update because of low battery.
It the battery is inserted, it’s looping in the restarting process.
GoPro
Posts: 2,471

Re: Betreff: hero3+ resets to default with every restart

@nimbleapex333, you will not be able to install the update without the battery inserted in the camera and camera shouldn't be plugged into your computer. Have you tried using a secondary battery (if available)?

Additionally, make sure that you are using a recommended SD card for your camera.