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Tourist
Posts: 3
Accepted Solution

hero3+ not turn to updating mode

hero3+ not turn to updating mode


Accepted Solutions
GoPro
Posts: 7,532

Re: hero3+ not turn to updating mode

Hello @stoutdive06624

 

Do you mean that the manual update does not work? If you still have the update files on your computer, please try the process again. Make sure that the SD card is a recommended one, and that it is formatted prior to saving the UPDATE folder. The extracted UPDATE folder from the UPDATE.zip folder that you downloaded must be labeled as is and must contain all the updated files. 

 

See if this works. If not, our Support team here will be able to assist further. 

 

Best, 

Marius 

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All Replies
GoPro
Posts: 7,532

Re: hero3+ not turn to updating mode

Hello @stoutdive06624

 

Do you mean that the manual update does not work? If you still have the update files on your computer, please try the process again. Make sure that the SD card is a recommended one, and that it is formatted prior to saving the UPDATE folder. The extracted UPDATE folder from the UPDATE.zip folder that you downloaded must be labeled as is and must contain all the updated files. 

 

See if this works. If not, our Support team here will be able to assist further. 

 

Best, 

Marius 

Tourist
Posts: 3

Re: hero3+ not turn to updating mode

I did format my two sd card 10times manual upadating even through my camera done updating but still not getting updating mode.
GoPro
Posts: 8,889

Re: hero3+ not turn to updating mode

 

Hi @stoutdive06624

 

Please make sure you copy the extracted UPDATE folder containing the files.

Do not copy the files to the root of the SD card.

If it's still the same, please reach out to our Support Team.

https://gopro.com/help/ContactUs

 

Thanks!

Ej