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Tourist
Posts: 1
Accepted Solution

hero3 not showing

had to reinstall everything on my mac and my Hero3 is not showing up had to register my camera unit. please advise.


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GoPro
Posts: 9,401

Re: hero3 not showing

[ Edited ]

Hello @brothers00. Are you using Quik for desktop on your Mac? Is the camera directly connected to the computer?  If so, the troubleshooting steps here - Camera is Not Recognized on Quik for desktop - Mac - will help resolve the issue. 

If the camera is simply not detected by the computer, have a go at the steps-to-fix in this article

See as well if the SD card, when inserted directly to the computer via a card adapter, will be recognized. Let us know how it goes. Thanks!

 

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GoPro
Posts: 9,401

Re: hero3 not showing

[ Edited ]

Hello @brothers00. Are you using Quik for desktop on your Mac? Is the camera directly connected to the computer?  If so, the troubleshooting steps here - Camera is Not Recognized on Quik for desktop - Mac - will help resolve the issue. 

If the camera is simply not detected by the computer, have a go at the steps-to-fix in this article

See as well if the SD card, when inserted directly to the computer via a card adapter, will be recognized. Let us know how it goes. Thanks!