Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-327394%22%20slang%3D%22en-US%22%3Ehero3%20not%20showing%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-327394%22%20slang%3D%22en-US%22%3E%3CP%3Ehad%20to%20reinstall%20everything%20on%20my%20mac%20and%20my%20Hero3%20is%20not%20showing%20up%20had%20to%20register%20my%20camera%20unit.%20please%20advise.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-327394%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO3%3A%20Silver%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-327426%22%20slang%3D%22en-US%22%3ERe%3A%20hero3%20not%20showing%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-327426%22%20slang%3D%22en-US%22%3E%3CP%3EHello%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F97727%22%20target%3D%22_blank%22%3E%40brothers00%3C%2FA%3E.%20Are%20you%20using%20Quik%20for%20desktop%20on%20your%20Mac%3F%20Is%20the%20camera%20directly%20connected%20to%20the%20computer%3F%26nbsp%3B%26nbsp%3BIf%20so%2C%20the%20troubleshooting%20steps%20here%20-%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2Fsolutions_troubleshooting%2FCamera-is-Not-Recognized-on-Quik-for-desktop-Mac%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3ECamera%20is%20Not%20Recognized%20on%20Quik%20for%20desktop%20-%20Mac%3C%2FA%3E%20-%20will%20help%20resolve%20the%20issue.%26nbsp%3B%3C%2FP%3E%3CP%3EIf%20the%20camera%20is%20simply%20not%20detected%20by%20the%20computer%2C%20have%20a%20go%20at%20the%20steps-to-fix%20in%20this%20%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2Fsolutions_troubleshooting%2FCamera-is-not-Recognized-when-Plugged-into-a-Computer-USB-Port%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3Earticle%3C%2FA%3E.%26nbsp%3B%3C%2FP%3E%3CP%3ESee%20as%20well%20if%20the%20SD%20card%2C%20when%20inserted%20directly%20to%20the%20computer%20via%20a%20card%20adapter%2C%20will%20be%20recognized.%20Let%20us%20know%20how%20it%20goes.%20Thanks!%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Tourist
Posts: 1

hero3 not showing

had to reinstall everything on my mac and my Hero3 is not showing up had to register my camera unit. please advise.

GoPro
Posts: 7,868

Re: hero3 not showing

[ Edited ]

Hello @brothers00. Are you using Quik for desktop on your Mac? Is the camera directly connected to the computer?  If so, the troubleshooting steps here - Camera is Not Recognized on Quik for desktop - Mac - will help resolve the issue. 

If the camera is simply not detected by the computer, have a go at the steps-to-fix in this article

See as well if the SD card, when inserted directly to the computer via a card adapter, will be recognized. Let us know how it goes. Thanks!