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Sightseer
Posts: 1

hero3+ Black not connecting to Iphone App (ios14)

What gives?

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GoPro
Posts: 19,775

Re: hero3+ Black not connecting to Iphone App (ios14)

Hi @outdoorsmantom

 

If you're having problems connecting your GoPro Camera to your iPhone running iOS 14, please try the following in order:

  1. Allow GoPro through the local network settings: On iPhone go to [Settings] > [GoPro] > [Enable Local Network] (If enable, disable and re-enable) go back to GoPro App and try connecting again
  2. Reboot your iPhone: Especially if you’ve just updated to the new iOS 14 it’s always a good idea to reboot your phone and try again
  3. Disable Mac address: This is especially true if you see the “No internet connection” when trying to connect to your GoPro Camera
    1. On your phone, go to [Settings] > [Wi-Fi] 
    2. Find your GoPro camera’s network and tap the [I] button next to the network 
    3. Toggle the switch for [Private Address] to the [Off] position
  4. You also choose the [Forget This Network] and try re-joining. To do this, you may need to go into the back of your GoPro LCD and under [Camera Info] get your GoPro’s Wi-Fi password and manually enter it.

You may also check https://community.gopro.com/t5/en/Troubleshooting-GoPro-App-Connectivity-Issues/ta-p/392964#ios14

Let us know how it goes.

 

Thanks!

Ej