Ask a Question
GoPro Support Hub Find a solution. Share a solution. Ask a question. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-306631%22%20slang%3D%22es-ES%22%3Ehero%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-306631%22%20slang%3D%22es-ES%22%3E%3CP%3EGood%2C%3C%2FP%3E%3CP%3EI%20can%20not%20turn%20the%20recordings%20to%20the%20computer%2C%20it's%20the%20first%20time%20it%20happens%20to%20me%2C%20it's%20as%20if%20I%20did%20not%20detect%20the%20camera.%20Charge%2C%20charge%20great%20and%20lasts%20the%20battery%20approx%202h%2045%20m%20followed%20...%20It%20is%20the%20hero%20model%2C%20very%20old%20and%20this%20model%2C%20its%20battery%20is%20not%20replaceable.%3C%2FP%3E%3CP%3ECan%20someone%20tell%20me%20what's%20wrong%3F%3C%2FP%3E%3CP%3EThanks%20in%20advance%20!%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-306631%22%20slang%3D%22es-ES%22%3E%3CLINGO-LABEL%3EHERO%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E
Reply
Sightseer
Posts: 1

hero

Buenas,

no puedo volcar las grabaciones al ordenador, es la primera vez que me pasa, es como si no detectara la cámara. Cargar, carga genial y dura la batería aprox 2h 45 m de seguido... es el modelo hero, muy antigua yeste modelo, su batería no es reemplazable.

Alguien puede decirme que le pasa?

gracias de antemano !

GoPro
Posts: 7,572

Re: hero

Hello @toughsurf48520. Which OS is your computer running on? There steps on the links below that might help resolve the issue: 

 

Camera is Not Recognized on Quik for desktop - Windows

Camera is Not Recognized on Quik for desktop - Mac

 

Let us know how it works out. Feel free to post back for any other concerns or questions.