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Tourist
Posts: 3

hero session won't connect to app/phone

Among other issues i'm having with my Hero Session, it recently won't allow me to connect to my phone/Capture app. I tried going through the whole pairing process, but once I enter the PIN number I get the same error that it won't connect.

 

Side note, I have been on hold with customer service for over 40 minutes with no answer, and the online chat tool isn't available.

GoPro
Posts: 3,924

Re: hero session won't connect to app/phone

Hi @andrewd082,

 

Sorry to hear about the pairing issues. Have you had a chance to go through this article? https://gopro.com/help/articles/Solutions_Troubleshooting/Capture-Camera-Connection-Troubleshooting . That should help you get connected again!

 

Cheers,

Ryan

Sightseer
Posts: 1

Re: hero session won't connect to app/phone

didnt work for me this article, i still cant connect my camera to capture app nor see my camera wifi connection on my wifi list. I had this done when i  first bought it but suddenly one day these things it stopped working. 

Sightseer
Posts: 1

Re: hero session won't connect to app/phone

I have the same problem as the gopro session does not give a long enough password though only a 4 digid one

 


@anitaw761 wrote:

didnt work for me this article, i still cant connect my camera to capture app nor see my camera wifi connection on my wifi list. I had this done when i  first bought it but suddenly one day these things it stopped working. 


 

GoPro
Posts: 3,924

Re: hero session won't connect to app/phone

Hi @hardybluff34824,

 

If you get in touch with our Support Team they should be able to help! https://gopro.com/help/ContactUs

 

Cheers,

Ryan

Sightseer
Posts: 1

Re: hero session won't connect to app/phone

I did all the steps including updating the firmware manually by downloading the update files. The gopro session updated and rebooted and still wouldn't connect to 3 different apple devices. Very upset on the amount of time trying to connect this device to my iPhones and ipad, which are all updated.
GoPro Community Manager
Posts: 5,875

Re: hero session won't connect to app/phone

Where in the process are you having issues? Are you getting any error messages?