hero session skipping while videoing [ New ]

[johnnym02]

i have a hero session. some videos i record plsy back with missing parts. like the recording has skipped.  i upgradded to SanDisk Extreme PLUS cards and still see this happening.   what can i do to prevent this? does the size of the card matter? either to big or to small?

[jayr3438 · Accepted solution]

Thanks @johnnym02 for uploading this.

May I know the exact settings that you are using?
Also have you tried manual firmware update? 

You can try that by following manual update steps on this website.

https://gopro.com/help/articles/How_To/Software-Update-Instructions-for-HERO4-Session

If you like step by step instruction you can contact GoPro Customer Support via phone or Chat. 

https://gopro.com/help/ContactUs

Regards,

-Jay 

[jayr3438]

Sorry to know that @johnnym02.

Can you somehow upload a video on youtube or dropbox so that we can check?

Regards,

-Jay 

[jayr3438 · Accepted solution]

Thanks @johnnym02 for uploading this.

May I know the exact settings that you are using?
Also have you tried manual firmware update? 

You can try that by following manual update steps on this website.

https://gopro.com/help/articles/How_To/Software-Update-Instructions-for-HERO4-Session

If you like step by step instruction you can contact GoPro Customer Support via phone or Chat. 

https://gopro.com/help/ContactUs

Regards,

-Jay 

[johnnym02]

1080 30 m

and i have no idea what that means

[aragon1006]

Hi @johnnym02

This means that your video resolution is set to 1080p, 30 frames per seconds with a Medium field of view.

Were you able to complete a manual software update as suggested? This corrects most issues on the camera. 

Thanks!

Ej

[johnnym02]

can i hooh my charging cable up to the USB port on my desk top and update it?

[johnnym02]

another tid bit of info, this cammera isnt very old, maybe 4 months