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06-26-2018 12:19 PM
hero session skipping while videoing
[ New ]i have a hero session. some videos i record plsy back with missing parts. like the recording has skipped. i upgradded to SanDisk Extreme PLUS cards and still see this happening. what can i do to prevent this? does the size of the card matter? either to big or to small?
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06-28-2018 01:23 PM
Re: hero session skipping while videoing
[ New ]
Thanks @johnnym02 for uploading this.
May I know the exact settings that you are using?
Also have you tried manual firmware update?
You can try that by following manual update steps on this website.
https://gopro.com/help/articles/How_To/Software-Update-Instructions-for-HERO4-Session
If you like step by step instruction you can contact GoPro Customer Support via phone or Chat.
https://gopro.com/help/ContactUs
Regards,
-Jay
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06-26-2018 01:39 PM
Re: hero session skipping while videoing
[ New ]
Sorry to know that @johnnym02.
Can you somehow upload a video on youtube or dropbox so that we can check?
Regards,
-Jay
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06-28-2018 12:54 PM
Re: hero session skipping while videoing
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06-28-2018 01:23 PM
Re: hero session skipping while videoing
[ New ]
Thanks @johnnym02 for uploading this.
May I know the exact settings that you are using?
Also have you tried manual firmware update?
You can try that by following manual update steps on this website.
https://gopro.com/help/articles/How_To/Software-Update-Instructions-for-HERO4-Session
If you like step by step instruction you can contact GoPro Customer Support via phone or Chat.
https://gopro.com/help/ContactUs
Regards,
-Jay
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06-28-2018 01:29 PM
Re: hero session skipping while videoing
[ New ]1080 30 m
and i have no idea what that means
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06-28-2018 05:20 PM
Re: hero session skipping while videoing
[ New ]
Hi @johnnym02
This means that your video resolution is set to 1080p, 30 frames per seconds with a Medium field of view.
Were you able to complete a manual software update as suggested? This corrects most issues on the camera.
Thanks!
Ej
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06-29-2018 07:28 AM
Re: hero session skipping while videoing
[ New ]can i hooh my charging cable up to the USB port on my desk top and update it?
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06-29-2018 07:51 AM
Re: hero session skipping while videoing
[ New ]another tid bit of info, this cammera isnt very old, maybe 4 months