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Tourist
Posts: 8
Accepted Solution

hero session skipping while videoing

i have a hero session. some videos i record plsy back with missing parts. like the recording has skipped.  i upgradded to SanDisk Extreme PLUS cards and still see this happening.   what can i do to prevent this? does the size of the card matter? either to big or to small?


Accepted Solutions
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GoPro
Posts: 6,097

Re: hero session skipping while videoing

 

Thanks @johnnym02 for uploading this.

May I know the exact settings that you are using?
Also have you tried manual firmware update? 

 

You can try that by following manual update steps on this website.

https://gopro.com/help/articles/How_To/Software-Update-Instructions-for-HERO4-Session

If you like step by step instruction you can contact GoPro Customer Support via phone or Chat. 

https://gopro.com/help/ContactUs



Regards,

-Jay 

View solution in original post


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Highlighted
GoPro
Posts: 6,097

Re: hero session skipping while videoing

 

Sorry to know that @johnnym02.

 

Can you somehow upload a video on youtube or dropbox so that we can check?

 

 

Regards,

-Jay 

Highlighted
Tourist
Posts: 8

Re: hero session skipping while videoing

Highlighted
GoPro
Posts: 6,097

Re: hero session skipping while videoing

 

Thanks @johnnym02 for uploading this.

May I know the exact settings that you are using?
Also have you tried manual firmware update? 

 

You can try that by following manual update steps on this website.

https://gopro.com/help/articles/How_To/Software-Update-Instructions-for-HERO4-Session

If you like step by step instruction you can contact GoPro Customer Support via phone or Chat. 

https://gopro.com/help/ContactUs



Regards,

-Jay 

Highlighted
Tourist
Posts: 8

Re: hero session skipping while videoing

1080 30 m

 

and i have no idea what that means

Highlighted
GoPro
Posts: 14,132

Re: hero session skipping while videoing

 

Hi @johnnym02

 

This means that your video resolution is set to 1080p, 30 frames per seconds with a Medium field of view.

 

Were you able to complete a manual software update as suggested? This corrects most issues on the camera. 

 

 

Thanks!

Ej

Highlighted
Tourist
Posts: 8

Re: hero session skipping while videoing

can i hooh my charging cable up to the USB port on my desk top and update it?

Highlighted
Tourist
Posts: 8

Re: hero session skipping while videoing

another tid bit of info, this cammera isnt very old, maybe 4 months