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Reply
Tourist
Posts: 2

hero session 5

Hello,

I am having a problem with my Hero session 5. Whenever i try to start recording it bleeps and flashes the light. I have tried all the button combinations i can think of for it and still nthing happens. Any clue to whats going on and how to fix it?

Adventurer
Posts: 9,829

Re: hero session 5

 say 14 seconds  just hold that back button it does nothing.  then hold it for 35 seconds  anything.    if the firmware crapped out and the camera is under what we call a warranty contact a rep  and RMA it 

GoPro
Posts: 3,053

Re: hero session 5

Sorry to hear about the trouble, @swiftstorm70765. Are you able to normally power the camera ON using the Mode/Menu button at the back of the camera?

 

What SD card are you using? Ensure to use a known-good SD card for your camera. Here’s a link to our SD Card Considerations article.

 

Try to reset camera settings and see if that helps.

It is also possible that the issue is coming from the camera's firmware. Reinstalling the firmware update of the camera can help correct any errors with the current software installation. Follow the manual update instructions specified on this article: Software Update Instructions for Session Cameras

 

If the issue persists, our Support team will be able to assist you with the next steps. You may reach them by phone or chat.

 

Kind Regards,
Ann

 

Tourist
Posts: 2

Re: hero session 5

Hi,

 

I have just checked the SD card and it is compatable with the GoPro. I can't reset the camera because whenever I press any of the buttons on it it just shows a blank screen and bleeps in short bursts of 3 and flashes its light in sync with it. I've just manualy reset it and so far I haven't got anything. I'll get back to you if I get something

Adventurer
Posts: 9,829

Re: hero session 5

gopro  should tell you what three beeps are d oyou know what they are?