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Sightseer
Posts: 1

hero session 5 not turning on

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my camera hero session 5 is not turing on or showing any light


Accepted Solutions
Explorer
Posts: 13,028

Re: hero session 5 not turning on

[ New ]
Sorry to hear about what is going on with the camera. Try leaving it on charge overnight. You should also try with a different cable, outlet, or charger if possible. If none of these work, there might be an issue with the internal battery, or the camera itself. The GoPro Support team here https://gopro.com/help/ContactUs will be able to help determine the cause of the trouble and assist you with the next steps. You can reach the team via phone or chat

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All Replies
Explorer
Posts: 13,028

Re: hero session 5 not turning on

[ New ]
Sorry to hear about what is going on with the camera. Try leaving it on charge overnight. You should also try with a different cable, outlet, or charger if possible. If none of these work, there might be an issue with the internal battery, or the camera itself. The GoPro Support team here https://gopro.com/help/ContactUs will be able to help determine the cause of the trouble and assist you with the next steps. You can reach the team via phone or chat
Adventurer
Posts: 13,654

Re: hero session 5 not turning on

[ New ]

Support should answer. they can fix the answer.