02-07-2020 11:43 PM
02-07-2020 11:51 PM
I use my HERO8 in the ocean 3-4 times a week and have been for a couple months now. As long as the door is properly shut and the gasket clean, they most certainly are waterproof. Perhaps yours had a defect, but in general, these cameras are waterproof up to 10 meters.
This is a member to member support forum. You should continue working with GoPro Support. If you would like to leave feedback, you can do so here https://gopro.com/en/us/feedback
02-08-2020 11:01 AM
Of course its always user error.. not like these cameras could ever be low quality or something , not like the lens could just fall out .
If daniels gopro can be used in the ocean then everyones camera must be exactly the same
02-08-2020 11:14 AM
Please contact GoPro (English - US) Customer Support.
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On the upper right hand corner of GoPro's web page there is a globe icon.
Just click on that then choose English US.
Fill out the necessary information then initiate chat or call back.