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Reply
Tourist
Posts: 6

hero black 7 video looks like a series of stills

I took a video using my new hero black 7. When I play in quik, it looks like a series of still pictures instead of a video. The audio seems fine

Tourist
Posts: 6

Re: hero black 7 video looks like a series of stills

To add: I checked the settings - I was in video mode not burst or something like that

GoPro
Posts: 2,205

Re: hero black 7 video looks like a series of stills

Hi @foggywater10815,

Do you get the same results when playing back the video directly on your HERO7 black camera? How about if you download the footage to your mobile device through GoPro App?

If using Quik for Desktop, what icon do you see on the video thumbnail? If possible, please post a screenshot so we can check from here.

Kind Regards,

Ann

Kind Regads,

Ann

Tourist
Posts: 6

Re: hero black 7 video looks like a series of stills

The video plays back as one continuous file and very smoothly on the GoPro Hero7 itself. Attached is the thumbnails from Quik on my destop. The file looks like it has been broken up into at least 3 different files that play back as a series of stills

ScreenCap GoPro_20190516.JPG
GoPro
Posts: 8,366

Re: hero black 7 video looks like a series of stills

[ Edited ]

Hi @foggywater10815

 

Given that the file plays fine on the camera itself, the issue could be on the device you are using to play the videos.

Do you still remember the resolution used?

Have you tried other applications to play the file?

 

Check out these articles for reference:

How to Correct Choppy or Broken Up Playback 

GoPro Camera File Chaptering Information

 

Let us know how it goes.

 

Thanks!
Ej

Tourist
Posts: 6

Re: hero black 7 video looks like a series of stills

I was playing the video on my very high end gaming laptop. The resolution settings on the GoPro itself were 4K, 60 vps, Wide. The files were copied to my hard drive.

Tourist
Posts: 6

Re: hero black 7 video looks like a series of stills

I was using the Quik app to play the videos once they were downloaded to my hard drive

GoPro
Posts: 8,366

Re: hero black 7 video looks like a series of stills

Hi @foggywater10815

 

4K/60fps produces HEVC files which are not yet fully compatible with Quik for desktop.

Try playing it using VLC or download it via the GoPro app on your mobile phone and see if the same happens.

 

For reference, check out: HEVC Explained

 

Thanks!
Ej