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Posts: 1

hero black 7 battery stuck

I have just opened my new hero black 7, and everytime I unplugged it from the first charge it would switch off (on around 50% charge). I then went to take the battery out to have a look, and the battery wont budge. It is well and truly stuck inside the camera (tried removing it once it was cool from charging) I dont want to risk damaging the camera as then they will say its my fault and I wont receive a refund/new product/ solution. It has been a real bad start to something i was so excited about.

Posts: 159

Re: hero black 7 battery stuck

Hi @braverange28267,

I am sorry to hear that you are experiencing issues with your Hero7 Black. Since the battery is stuck and you are unable to remove it in any way, please contact the Customer Support Hotline for further help:

Make sure to be ready with the serial number and the copy of the purchase receipt.

Posts: 5,311

Re: hero black 7 battery stuck

Hi @braverange28267,


Our customer support team can assist you with that. 


Visit this link: 


Make sure that you have your proof of purchase and serial number.