Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
Reply
Highlighted
Tourist
Posts: 1

hero black 5 not working after update

My hero 5 black will not turn on long enough for me to do a factory reset.  It sometimes beeps once then shuts off, other times it turns on then shuts off after about 5 seconds.  I have tried with different sd cards and with the battery showing 98% as well as plugged in to a charger.

Highlighted
Tourist
Posts: 2

Re: hero black 5 not working after update

[ Edited ]
Highlighted
GoPro
Posts: 6,097

Re: hero black 5 not working after update

Hi @fleetwave3301,

 

Please contact GoPro Customer Support for assistance. 

They can assist you with that.

 

https://gopro.com/help/ContactUs

 

-jay

Highlighted
Adventurer
Posts: 12,063

Re: hero black 5 not working after update

beeps once a long beep or quick beep, gopro can you answer for the two variants there what a short single beel stands for and a long beep stands for. that can say a lot you know.