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Tourist
Posts: 1

hero Session and hero 5 update Mac Catalina please

Hi, now ive updated to Catalina my GoPro software seems not to working: help and advice would be much appreciated.  Thankyou

Highlighted
GoPro
Posts: 15,015

Re: hero Session and hero 5 update Mac Catalina please

Hi @noblevista65105

 

If connecting the camera via the cable, launch Quik, plug the camera then power it on.

Let us know how it goes.

 

Thanks!

Ej

Highlighted
Tourist
Posts: 3

Re: hero Session and hero 5 update Mac Catalina please

MacOS Catalina10.15.2

 

Quick recognizes my Hero5 connection but no files show up for download. 

 

As a side note, ownership of my GoPro has been one hell of a miserable experience.

Highlighted
Sightseer
Posts: 2

Re: hero Session and hero 5 update Mac Catalina please

Same problem here.  Using Mac OS Catalina - althoufgh I can't be certain the OS upgrade is when the problem started.  Quik will not recognize any files on the GoPro via cable, nor any files I copy to the designated Quik media folder.  I can open all the mp4 and jpeg files with native Mac software (quicktime, preview, etc).  So Quik is useless right now.

 

I have tried reformatiing the SD cards, and I uninstalled and re-installed Quik.

Highlighted
Tourist
Posts: 3

Re: hero Session and hero 5 update Mac Catalina please

Does not fix the problem. GoPro, you need to fix this. Catalina was released over three months ago. 

Highlighted
GoPro
Posts: 15,015

Re: hero Session and hero 5 update Mac Catalina please

Highlighted
Tourist
Posts: 3

Re: hero Session and hero 5 update Mac Catalina please

Still does not work.

 

Hero 5 Session. Catalina 10.15.2. Quik 2.7.0.874

Highlighted
GoPro
Posts: 15,015

Re: hero Session and hero 5 update Mac Catalina please

Hello Everyone!

 

Sorry for any trouble caused.
The team is aware of the issue. We'll post back once we have an update.
In the meantime, you can manually copy the files to your computer via Finder/Image Capture.
Then add it as a media folder. For reference, see How to Add Media Folders in Quik for desktop

 

Thanks!

Ej