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Tourist
Posts: 5

hero 9 Touch screen unresponsive

[ New ]

Anyone has the same issue? 

I have the touch screen issue when the hero 9 is mounted like on a tripods.

Touch screen is unresponsive when its mounted or used in a sillicon case. 

Basically if you do not hold your camera with bare hand, the touch screen becomes unreponsive or hard to control. 

I had 2 replacements so far. All 3 cameras had the same issue. I asked for a refund but they said it already passed 30 day return window and all I can do is getting replaced until warranty ends. 

Guess I am getting the 4th camera now. Lets see what happens.

Here are the videos of the unresponsive touch screen.  

 

1st camera : https://www.youtube.com/watch?v=g8P7-FymlH4&ab_channel=JamesSul

2nd : https://www.youtube.com/watch?v=seuYswwiSnU&ab_channel=JamesSul

3rd : https://www.youtube.com/watch?v=VO8L_YjoQ5g&ab_channel=JamesSul

Just received a replacement gopro9 black. Touch screen is still unresponsive and not working properly. Camera's firmware has been updated most recent one but...
This is my 3rd or 2nd replacement GoPro hero 9 black. Touch screen is still not responsive and functioning erratically.
gopro 9 touch screen not working even after firmware v1.5 update (tried manual update as well but still not working). If you hold the camera body, the touch ...
GoPro
Posts: 27,271

Re: hero 9 Touch screen unresponsive

[ New ]

Hello @foggyblaze200

 

Improvements regarding the touch responsiveness for the HERO9 Black were included in the last update.

We'll have this checked with the team.

We'll post back once we have an update.

 

Thanks!

Ej

 

Tourist
Posts: 5

Re: hero 9 Touch screen unresponsive

[ New ]
All three hero 9 cameras were updated to latest 1.52. They even made me do the updates manually as well. Still not working.
Tourist
Posts: 5

Re: hero 9 Touch screen unresponsive

[ New ]

New video of 4th camera : Touch screen still not responsive.

https://www.youtube.com/watch?v=LqTiUOrUzDo&ab_channel=YourChannelYourChannel

 

I contacted Gopro about this issue. They said "Our team responded and based on the information and videos provided, seems that that camera needs more pressure on the screen."

 

Unbelievable respond from gopro.

 

Here's the video with lots of pressure on the touch screen. Not working of course. 

https://www.youtube.com/watch?v=8DfrMoPe0aY&ab_channel=YourChannelYourChannel  

This is my 4th GoPro hero 9 (replaced 3 times due to unresponsive touch screen). GoPro customer service told me that I did not press hard enough to make it w...
This is the 3rd replacement camera(4th hero 9) and still not working.
Hiker
Posts: 64

Re: hero 9 Touch screen unresponsive

[ New ]

I have the same problem too...In fact, all the gopro 9 has similar problems. Screen responsivness is terrible. Osmo action responsivness is light years ahead. 

Hiker
Posts: 421

Re: hero 9 Touch screen unresponsive

[ New ]

Please refer to the video below.


https://youtu.be/XonRJpGXnpI


https://youtu.be/eY178AZg0hY


You can see the improvement by holding the entire camera with one hand and touching it with one finger.

In addition, improvement can be seen by touching with the thumb, which has a large finger area.

 

Regarding HERO9 Black, it is a specification that the touch sensitivity of the rear LCD screen is worse than the old model.


Returning or exchanging the camera does not fix this issue.


Let's give up.

発売から10カ月たって遅すぎるアップデートV1.6が2021年6月にありました。【GOPRO HERO9】[補中]1.6.6.2000 年 中身の下に、下の人は下りですか?1.https://youtu.be/qE6hl_47PrEユーチューブの人々の一見を行うスマホや中華アクションカムよりタッチパネルの動きが悪...
ねこマラソンさん( https://bit.ly/2HsYFkF )から提供いただいた情報をもとにGoPro Hero9のタッチスクリーン問題がほぼ解決しました、という動画です。GoPro HERO9 Black→https://amzn.to/32PDstoチャンネル登録お願いします!→http://ur0.w...
Hiker
Posts: 421

Re: hero 9 Touch screen unresponsive

[ New ]
GoPro HERO 9 ディスプレイ感度を劇的に改善する方法How to dramatically improve GoPro HERO 9 display sensitivityI make videos of gadgets, Japanese mountains, and towns on YouTube...
Hiker
Posts: 64

Re: hero 9 Touch screen unresponsive

[ New ]

@godv wrote:

https://youtu.be/jrh8ol5xELw


Interesting. I'll try this...

Tourist
Posts: 5

Re: hero 9 Touch screen unresponsive

[ New ]

Thank you for the videos. Yes I do know that you can improve them by touching the body. It sucks that t


@godv wrote:

Please refer to the video below.


https://youtu.be/XonRJpGXnpI


https://youtu.be/eY178AZg0hY


You can see the improvement by holding the entire camera with one hand and touching it with one finger.

In addition, improvement can be seen by touching with the thumb, which has a large finger area.

 

Regarding HERO9 Black, it is a specification that the touch sensitivity of the rear LCD screen is worse than the old model.


Returning or exchanging the camera does not fix this issue.


Let's give up.



hey are ignoring this issue and dont want to fix it.