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Hiker
Posts: 22

hero 8 rebooting multiple times at power on

[ New ]

Hi,

 

My sometimes reboots several times when i switch it on before settling on the ready to record screen but with an error where the SD card record duration is usually displayed.

 

pull the batter and then turn back on and all is fine.

 

Any ideas - anyone else getting anything like this

GoPro
Posts: 23,316

Re: hero 8 rebooting multiple times at power on

[ New ]

Hi @roycruse

 

Try removing the SD card out then turn the camera ON and see it behaves the same.

What SD card are you using?

You may also try running a manual update.

https://gopro.com/en/us/update/hero8-black

 

Let us know how it goes.

 

Thanks!

Ej

Hiker
Posts: 22

Re: hero 8 rebooting multiple times at power on

[ New ]

Hi, Im using Sandisk Extreme 128GB card.

 

The SD card showing an error is a red herring and only happened once

 

however my camera still boots multiple times about half the time i turn it on - trhe other half it starts as normal.

 

I cought it on video booting over and over before finally showing the on screen buttons and being ready to record.

 

is anyone else getting trhis ? - where do i get gopro support from ?

 

https://www.youtube.com/watch?v=IgsVVc9VHFc

Latest firmware (1.20) and SanDisk Extreme 128GB SD card. Doesn't always do this... Half the time it boots first time... The other half the time it tak...
GoPro
Posts: 6,097

Re: hero 8 rebooting multiple times at power on

[ New ]

Hi @roycruse,

 

Try this.

 

Reformat your SD card: https://gopro.com/help/articles/solutions_troubleshooting/SD-Card-Reformat-on-a-Mac-Computer
Update Camera manually and after that check if your camera is still having the same problem. 

 

If issue persist please contact GoPro Customer Support via phone or chat: https://gopro.com/help/ContactUs

 

-Jay

 

Hiker
Posts: 22

Re: hero 8 rebooting multiple times at power on

[ New ]

I have formatted the SD card many times before so dont think its that.

 

Ive updated the firmware manually by copying the unzipped UPDATE folder onto the card anmd booting the camera.

 

It hasnt done the boot loop thing for the last 10 startups but ill do some more testing over the weekend and let you know.

 

Thanks :)

GoPro
Posts: 6,097

Re: hero 8 rebooting multiple times at power on

[ New ]

Got it @roycruse

 

Please let us know. 

 

 

-Jay

Hiker
Posts: 22

Re: hero 8 rebooting multiple times at power on

[ New ]

still doing it this morning :(

 

anything else i can try    the camera seems to function fine once its started up...

GoPro
Posts: 6,097

Re: hero 8 rebooting multiple times at power on

[ New ]

Hi @roycruse,

 

It would be best to report that camera to GoPro Customer Support. 

https://gopro.com/help/ContactUs

 

-Jay