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Tourist
Posts: 2

hero 8 completely blocked even after battery being removed and put it back

[ New ]

hi,

I have my hero8 since december, and I have use it yet 2 hours total. She is still brand new, no shock and was working perfectly until today.

I was editing the video presets and she started to become slower and slower until the touch scream was completely blocked.

As I can't do anything, I have removed the battery and put it back, and try to restart the gopro : only a capture is displayed as a photo but no menu, no nothing. it stay on the same capture .

I press long time on power button to stop it, nothing. I have to pull of the battery to switch it off.

I have tried to restart with another battery I have 2 more official and with external power bank without success.

I have recommended 128go sandisk card on it, I have format it and install on it the manual update firmware but update is not run at gopro startup. note that it was already the latest firmware from january on it as I have the mediamod 

I have try another sd card and without sd card for the same result.

 

Could you please tell me what can I do ?

 

thanks


Accepted Solutions
GoPro
Posts: 27,179

Re: hero 8 completely blocked even after battery being removed and put it back

[ New ]

Hello @sylvain63k

 

Thanks for trying to troubleshoot the issue.

It will be best to reach out to our Support Team to have this checked further.

Please submit a request for a callback through https://gopro.com/help/ContactUs, or initiate a chat conversation with one of our representatives.

 

 

Regards,

Ej

View solution in original post


All Replies
GoPro
Posts: 27,179

Re: hero 8 completely blocked even after battery being removed and put it back

[ New ]

Hello @sylvain63k

 

Thanks for trying to troubleshoot the issue.

It will be best to reach out to our Support Team to have this checked further.

Please submit a request for a callback through https://gopro.com/help/ContactUs, or initiate a chat conversation with one of our representatives.

 

 

Regards,

Ej

GoPro
Posts: 27,179

Re: hero 8 completely blocked even after battery being removed and put it back

[ New ]

Hello @sylvain63k

 

Thanks for trying to troubleshoot the issue.

It will be best to reach out to our Support Team to have this checked further.

Please submit a request for a callback through https://gopro.com/help/ContactUs, or initiate a chat conversation with one of our representatives.

 

 

Regards,

Ej

Tourist
Posts: 3

Re: hero 8 completely blocked even after battery being removed and put it back

[ New ]
I’m having the same problem with my brand new 8 black
Tourist
Posts: 2

Re: hero 8 completely blocked even after battery being removed and put it back

[ New ]

I have spend almost 2 hours with online support (I have to thanks for their kindness) and after sending them picture and video (link below)


for them, it's a camera fault. So I need to send it back the camera to gopro warehouse to make an exchange

@grandlift46274I suggest you to do the same.


link of the video I made for the support : https://www.youtube.com/watch?v=rKgsNBN9Z20

I have my hero8 since december, and I have use it yet 2 hours total. She is still brand new, no shock and was working perfectly until today.I was editing the...