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%3CLINGO-SUB%20id%3D%22lingo-sub-314183%22%20slang%3D%22en-US%22%3Ehero%207%20won't%20run%20on%20external%20power%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-314183%22%20slang%3D%22en-US%22%3E%3CP%3Ejust%20started%20today%20my%20gopro%20hero%207%20black%20will%20not%20run%20off%20the%20external%20port...neither%20an%20external%20bettery%20or%20the%20USB...will%20not%20start%20up%20even%20without%20a%20regular%20batter%20inserted%20(always%20did%20until%20today)....means%20I%20can%20not%20use%20an%20external%20battery%20because%20it%20won't%20draw%20from%20it.%20It%20does%20seem%20to%20know%20it%20is%20tehre%20(shows%20charging%2C%20but%20doesn't%20charge)...%3F%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-314183%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO7%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-314490%22%20slang%3D%22en-US%22%3ERe%3A%20hero%207%20won't%20run%20on%20external%20power%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-314490%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F78540%22%20target%3D%22_blank%22%3E%40spirystar51808%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ETry%20testing%20the%20camera%20with%20a%20different%20cable.%3C%2FP%3E%0A%0A%3CP%3EIf%20it's%20still%20the%20same%2C%20the%20issue%20could%20be%20on%20the%20charging%20port%20of%20the%20unit.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EPlease%20reach%20out%20to%20our%20Support%20Team%20for%20assistance.%20Have%20your%20camera's%20serial%20number%20and%20proof%20of%20purchase%20ready.%3C%2FP%3E%0A%0A%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks!%3C%2FP%3E%0A%0A%3CP%3EEj%3C%2FP%3E%3C%2FLINGO-BODY%3E
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Tourist
Posts: 1
Accepted Solution

hero 7 won't run on external power

just started today my gopro hero 7 black will not run off the external port...neither an external bettery or the USB...will not start up even without a regular batter inserted (always did until today)....means I can not use an external battery because it won't draw from it. It does seem to know it is tehre (shows charging, but doesn't charge)...??


Accepted Solutions
GoPro
Posts: 10,603

Re: hero 7 won't run on external power

Hi @spirystar51808

 

Try testing the camera with a different cable.

If it's still the same, the issue could be on the charging port of the unit.

 

Please reach out to our Support Team for assistance. Have your camera's serial number and proof of purchase ready.

https://gopro.com/help/ContactUs

 

 

 

Thanks!

Ej

View solution in original post


All Replies
GoPro
Posts: 10,603

Re: hero 7 won't run on external power

Hi @spirystar51808

 

Try testing the camera with a different cable.

If it's still the same, the issue could be on the charging port of the unit.

 

Please reach out to our Support Team for assistance. Have your camera's serial number and proof of purchase ready.

https://gopro.com/help/ContactUs

 

 

 

Thanks!

Ej