Ask a Question
GoPro Support Hub Find a solution. Share a solution. Ask a question. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-309538%22%20slang%3D%22de-DE%22%3Ehero%207%20is%20getting%20hot%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-309538%22%20slang%3D%22de-DE%22%3E%3CP%3EMy%20H7%20black%20is%20hot%2C%20when%20Wlan%20is%20turned%20on%20(since%20I%20also%20use%20the%20remote%20control)%2C%20the%20h7%20turns%20on%20and%20off%20independently%20and%20is%20hot.%20It%20can%20not%20be%20that%20one%20still%20has%20the%20problem%20with%20such%20an%20expensive%20cam.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-309538%22%20slang%3D%22de-DE%22%3E%3CLINGO-LABEL%3EHERO7%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-309545%22%20slang%3D%22en-US%22%3ERe%3A%20hero%207%20wird%20heiss%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-309545%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F92413%22%20target%3D%22_blank%22%3E%40danieler2764%3C%2FA%3E%2C%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ESorry%20to%20know%20that.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EMay%20I%20know%20if%20you%20already%20tried%20installing%20the%20firmware%20manually%3F%3C%2FP%3E%0A%0A%3CP%3EAlso%20I%20would%20suggest%20to%20turn%20off%20Wireless%20Connection%20when%20not%20really%20in%20use%2C%20that%20would%20help.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EIf%20in%20case%20you%20haven't%20updated%20the%20firmware%20yet%20you%20can%20follow%20the%20manual%20update%20steps%20on%26nbsp%3Bthis%20website%3A%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2Fhow_to%2Fsoftware-update-instructions-for-hero7-cameras%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2Fhow_to%2Fsoftware-update-instructions-for-hero7-cameras%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ERegards%2C%3C%2FP%3E%0A%0A%3CP%3E-Jay%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-309546%22%20slang%3D%22de-DE%22%3ERe%3A%20hero%207%20is%20getting%20hot%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-309546%22%20slang%3D%22de-DE%22%3E%3CP%3EI%20have%20the%20software%20already%20ubgedatet%20but%20the%20problem%20still%20exists.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-309561%22%20slang%3D%22en-US%22%3ERe%3A%20hero%207%20wird%20heiss%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-309561%22%20slang%3D%22en-US%22%3E%3CP%3EGot%20it%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F92413%22%20target%3D%22_blank%22%3E%40danieler2764%3C%2FA%3E%2C%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EPlease%20try%20to%20contact%20our%20customer%20support%20team%20via%20phone%20or%20chat.They%20might%20be%20able%20to%20assist%20you.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ERegards%2C%3C%2FP%3E%0A%0A%3CP%3E-Jay%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-309568%22%20slang%3D%22de-DE%22%3ESubject%3A%20hero%207%20is%20getting%20hot%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-309568%22%20slang%3D%22de-DE%22%3EI%20tried%20and%20they%20say%20manual%20wlan%20on%20and%20off.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-309671%22%20slang%3D%22en-US%22%3ERe%3A%20Betreff%3A%20hero%207%20wird%20heiss%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-309671%22%20slang%3D%22en-US%22%3E%3CP%3EHello%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F92413%22%20target%3D%22_blank%22%3E%40danieler2764%3C%2FA%3E.%20Try%20the%20recommended%20steps%20provided%20by%20Support%20and%20let%20us%20know%20how%20it%20works%20out.%20Also%20see%20if%20the%20camera%20will%20still%20turn%20on%20by%20itself%20after%20clearing%20the%20Wi-Fi%20list%20of%20the%20GoPro%2C%20and%20deleting%20the%20GoPro%20under%20Bluetooth%20devices%20on%20mobile%20devices%20that%20may%20have%20been%20paired%20with%20the%20camera%20before.%20Also%20see%20if%20turning%20off%20the%20wake%20on%20voice%20will%20help.%20Please%20keep%20us%20posted.%20Thanks!%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-309738%22%20slang%3D%22de-DE%22%3ERe%3A%20Subject%3A%20hero%207%20is%20getting%20hot%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-309738%22%20slang%3D%22de-DE%22%3E%3CP%3EI've%20already%20done%20that%2C%20the%20problem%20still%20exists.%20Everything%20is%20switched%20off%20except%20for%20the%20wireless%20connection%2C%20since%20I%20would%20like%20to%20use%20the%20remote%20control.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-309796%22%20slang%3D%22en-US%22%3ERe%3A%20Betreff%3A%20hero%207%20wird%20heiss%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-309796%22%20slang%3D%22en-US%22%3EThe%20camera%20will%20get%20hot%20when%20utilizing%20wi-fi%20and%20also%20at%20high%20resolutions%20and%20frame%20rates.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-309843%22%20slang%3D%22de-DE%22%3ESubject%3A%20hero%207%20is%20getting%20hot%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-309843%22%20slang%3D%22de-DE%22%3ENo%2C%20the%20cam%20gets%20hot%20after%20it%20turns%20on%20or%20when%20wifi%20is%20on.%20I%20have%20set%20to%202.7k%20and%2030fps.%20Even%20if%20wifi%20is%20off%20and%20she%20has%20not%20even%20turned%20on%20the%20cam%20remains%20normal.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-309846%22%20slang%3D%22en-US%22%3EBetreff%3A%20hero%207%20wird%20heiss%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-309846%22%20slang%3D%22en-US%22%3EThe%20cameras%20do%20get%20hot.%20It%20really%20depends%20on%20how%20long%20you%20have%20it%20on.%20If%20it%20is%20shutting%20down%20after%20only%20a%20few%20minutes%20because%20of%20heat%2C%20it%20could%20be%20the%20SD%20card%20causing%20issues.%20Be%20sure%20to%20do%20a%20full%20(not%20quick)%20format%20of%20the%20card%20in%20your%20computer.%20Perform%20a%20manual%20update%20and%20then%20do%20a%20factory%20reset.%20Once%20done%2C%20go%20to%20preferences%26gt%3B%20reset%26gt%3B%20factory%20reset.%3CBR%20%2F%3E%3CBR%20%2F%3EIf%20the%20issue%20continues%2C%20try%20a%20different%20SD%20card.%20If%20that%20doesn't%20resolve%20it%2C%20contact%20the%20GoPro%20Support%20Team.%20This%20is%20a%20member%20to%20member%20support%20community.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-309853%22%20slang%3D%22de-DE%22%3ESubject%3A%20hero%207%20is%20getting%20hot%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-309853%22%20slang%3D%22de-DE%22%3E%3CP%3EI%20have%20set%20the%20cam%20several%20times%20to%20factory%20settings%2C%20manually%20updated%20and%20also%20set%20to%20factory%20settings.%20SD%20cards%20are%20new%20and%20have%20different%20uses.%20it%20does%20not%20turn%20off%20but%20on%20its%20own.%20support%20says%20nothing%20more%20than%20I%20should%20wait%20and%20see%20if%20an%20update%20comes.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-309885%22%20slang%3D%22en-US%22%3ERe%3A%20hero%207%20wird%20heiss%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-309885%22%20slang%3D%22en-US%22%3EGut%20zu%20h%C3%B6ren%2C%20dass%20Sie%20mit%20dem%20Support%20arbeiten.%20Welche%20SD-Karten%20in%20Gr%C3%B6%C3%9Fe%2C%20Marke%20und%20Modell%20haben%20Sie%20ausprobiert%3F%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-309941%22%20slang%3D%22de-DE%22%3ERe%3A%20hero%207%20is%20getting%20hot%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-309941%22%20slang%3D%22de-DE%22%3E%3CP%3ESandisk%20extremely%20and%20sandisk%20extremely%20pro%2064gb%20and%20128gb.%26nbsp%3B%3C%2FP%3E%3CP%3EBenefit%20me%20nothing%20whom%20I%20work%20with%20the%20support%20and%20you%20put%20down%20as%20a%20dork.%20Also%20not%20who%20the%20support%20has%20no%20idea%20of%20their%20own%20products.%20The%20blame%20to%20the%20app%20manufacturers%20point%20out%20that%20they%20do%20not%20make%20the%20app%20itself.%20or%20I%20should%20try%20to%20control%20the%20camera%20via%20bluetooth%20and%20enter%20the%20wlan%20password%20in%20bluetoothmenu%20from%20the%20phone%20................%3CIMG%20class%3D%22emoticon%20emoticon-smileymad%22%20id%3D%22smileymad%22%20src%3D%22https%3A%2F%2Fvcsem46788.i.lithium.com%2Fi%2Fsmilies%2F16x16_smiley-mad.png%22%20alt%3D%22Smiley%20(angry)%22%20title%3D%22Smiley%20(angry)%22%20%2F%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Hiker
Posts: 10

Betreff: hero 7 wird heiss

Nein, die cam wird heiss nachdem sie sich einschaltet oder wenn wifi eingeschaltet ist. Habe auf 2.7k und 30fps eingestellt. Wenn auch wifi ausgeschaltet ist und sie sich mal nicht selber eingeschaltet hat bleibt die cam normal.
Adventurer
Posts: 10,410

Betreff: hero 7 wird heiss

The cameras do get hot. It really depends on how long you have it on. If it is shutting down after only a few minutes because of heat, it could be the SD card causing issues. Be sure to do a full (not quick) format of the card in your computer. Perform a manual update and then do a factory reset. Once done, go to preferences> reset> factory reset.

If the issue continues, try a different SD card. If that doesn't resolve it, contact the GoPro Support Team. This is a member to member support community.
Hiker
Posts: 10

Betreff: hero 7 wird heiss

ich habe die cam mehrmals auf werkseinstellungen gesetzt, manuell upgedatet und auch wieder auf werkseinstellung gesetzt. sd karten sind neu und habe verschiedene eingesetzt. sie schaltet sich nicht aus sondern eigenständig ein. support sagt nichts weiteres als ich soll mal abwarten falls mal ein update kommt.

Adventurer
Posts: 10,410

Re: hero 7 wird heiss

Gut zu hören, dass Sie mit dem Support arbeiten. Welche SD-Karten in Größe, Marke und Modell haben Sie ausprobiert?
Highlighted
Hiker
Posts: 10

Re: hero 7 wird heiss

Sandisk extrem und sandisk extrem pro 64gb und 128gb. 

Nützt mir nichts wen ich mit dem support arbeite und man als depp hingestellt wird. Auch nicht wen der Support keine Ahnung hat von den eigenen Produkten. Die schuld an den Apphersteller weisen da sie die App nicht selber machen. oder ich soll versuchen die kamera über bluetooth zu steuern und im bluetoothmenu vom handy das wlan passwort eingeben................Smiley Mad