03-29-2019 04:06 PM
@roteu, just to clarify, are you saying that the touch LCD display of your HERO7 White is blank when you power the camera on? Or the screen display works fine but it eventually turns off during recording only?
03-29-2019 05:50 PM
@roteu, I got you. Thanks for the clarification. Reinstalling the firmware update of the camera can help correct any errors with the current software installation. Follow the manual update instructions specified on this article: Software Update Instructions for HERO7 Cameras
- NOTE: Make sure the UPDATE folder is unzipped/extracted, before placing it on the SD card. If the folder is compressed, the camera will not be able to read it.
- Ensure the UPDATE folder does not have any additional characters in the folder title, i.e. "UPDATE (1)". The camera will only recognize a folder titled "UPDATE", in upper case letters with no additional characters.
If the issue persists, our Support team will be able to assist you with the next steps. You may reach them by phone or chat.