Ask a Question
GoPro Support Hub Find a solution. Share a solution. Ask a question. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-273630%22%20slang%3D%22en-US%22%3Ehero%207%20white%20frozen%20on%20go%20pro%20screen%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-273630%22%20slang%3D%22en-US%22%3E%3CP%3EAttempted%20first%20time%20set%20up%20of%20my%20new%20go%20pro.%20It%20was%20installing%20an%20update%20initiated%20through%20the%20Iphone%20app.%20This%20was%20unsucessful%20and%20it%20promted%20a%20reset%20(holding%20the%20power%20button%20for%208%20seconds).%20I%20did%20this%20and%20now%20it%20is%20stuck%20on%20the%20Gopro%20startup%20screen%20constantly%2C%20every%20now%20and%20then%20turning%20off%20and%20back%20on%20and%20then%20always%20staying%20on%20this%20screen.%20Even%20let%20the%20battery%20run%20down%20and%20taken%20the%20sd%20card%20out%20however%20this%20still%20does%20not%20work.%3F%3F%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-273630%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO7%20White%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-273741%22%20slang%3D%22en-US%22%3ERe%3A%20hero%207%20white%20frozen%20on%20go%20pro%20screen%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-273741%22%20slang%3D%22en-US%22%3E%3CP%3EI%20feel%20your%20pain.%20something%20is%20going%20on%20with%20gopro.%20I%20had%20the%20same%20exact%20issue%2C%20so%20i%20went%20and%20exchanged%20it.%20and%20now%20the%20one%20I%20just%20exchanged%20it%20for%20is%20doing%20the%20same%20exact%20thing.%20really%20frusturating.%20Im%20sensing%20a%20recall%20on%20these%20things%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-274674%22%20slang%3D%22en-US%22%3ERe%3A%20hero%207%20white%20frozen%20on%20go%20pro%20screen%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-274674%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F83373%22%20target%3D%22_blank%22%3E%40swiftridge48235%3C%2FA%3E%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F83411%22%20target%3D%22_blank%22%3E%40nobleshore81251%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EPlease%20proceed%20with%20a%20manual%20update.%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fupdate%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fupdate%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3ELet%20us%20know%20if%20this%20resolves%20the%20issue.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks!%3CBR%20%2F%3E%20Ej%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Highlighted
Sightseer
Posts: 2

hero 7 white frozen on go pro screen

Attempted first time set up of my new go pro. It was installing an update initiated through the Iphone app. This was unsucessful and it promted a reset (holding the power button for 8 seconds). I did this and now it is stuck on the Gopro startup screen constantly, every now and then turning off and back on and then always staying on this screen. Even let the battery run down and taken the sd card out however this still does not work.???

Tourist
Posts: 3

Re: hero 7 white frozen on go pro screen

I feel your pain. something is going on with gopro. I had the same exact issue, so i went and exchanged it. and now the one I just exchanged it for is doing the same exact thing. really frusturating. Im sensing a recall on these things

GoPro
Posts: 6,880

Re: hero 7 white frozen on go pro screen

Hi @swiftridge48235 @nobleshore81251

 

Please proceed with a manual update. https://gopro.com/update

Let us know if this resolves the issue.

 

 

Thanks!
Ej