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Sightseer
Posts: 2

hero 7 not working

 
Tourist
Posts: 20

Re: hero 7 not working

if you can, like if where you bought it allows and you haven't bought accessories, then take it back and get a refund.

Hiker
Posts: 61

Re: hero 7 not working

There is a serious flaw with this camera and GoPro will not admit to this cameras design/manufacturing failures. No SD card, SD format or "manual firmware update" will fix these issues.

 

This I promise you, you will not ever, as in never, receive a refund. The refund period is ONLY 30 days from purchase from GoPro.  And IF you request a refund during this time they will not do so and tell you that your MUST accept a warranty replacement. By the time all of this happens your 30 day window will have expired. So, their internal policies are such that you WILL NEVER RECEIVE A REFUND. 

 

I have been round and round with GoPro and am on my FIFTH camera in 67 days. I currently have a case open with my credit card company, have contacted the consumer protection agency (Federal Trade Commission) and am about to contact my states Attorney General. 

 

Good luck.

Backpacker
Posts: 984

Re: hero 7 not working

the only serious issue is with people so bored they have to troll every topic they can, a bit tho just copying & pasting the same reply

 

while your filling the forum with the same rubbish how much do you think its helping your cause, & allowing people to get to the threads that might actually help solve the issue

Highlighted
Hiker
Posts: 61

Re: hero 7 not working

Good luck backpacker. Wish you the best in resolving your issue.

Sightseer
Posts: 2

Re: hero 7 not working

 
Adventurer
Posts: 11,307

Re: hero 7 not working

 You are on a 1 to 1 forum, Please do reach out to  usigng the Picphonic version, thank you

 

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GoPro
Posts: 4,249

Re: hero 7 not working

Hi @terryj1665! What seems to be the problem with your HERO7 camera?