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Tourist
Posts: 5

hero 7 not recognized by quick app

Hi, My Hero 7 Black is not being recognized by the Quick App on my Win 10 laptop. I've updated Quick (I previously used Quick with my Hero 5) .... The MTP USB device is seen in Explorer

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Hiker
Posts: 282

Re: hero 7 not recognized by quick app

Have you tired just plugging the SD card into your computer to see if quik sees it ?

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Tourist
Posts: 5

Re: hero 7 not recognized by quick app

Unfortunalely the SD reader on my laptop is not working so I'm unable.

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GoPro
Posts: 4,586

Re: hero 7 not recognized by quick app

@tomsy139, there are some troubleshooting steps here that will help: 

 

Let us know how it works for you.

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Hiker
Posts: 282

Re: hero 7 not recognized by quick app

 

 

do you have another USB cable to try just in case ?

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Tourist
Posts: 5

Re: hero 7 not recognized by quick app

I don't believe the issue is with either the USB cable (new out of the box) ... or any other PC issue as the card is read in Explorer & I can see & copy all files. Just not through the Quick software.

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Tourist
Posts: 5

Re: hero 7 not recognized by quick app

Thanks, but I've checked all these & as mentioned, the card is being read by the PC in Explorer, just not the Quick program.
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GoPro
Posts: 12,814

Re: hero 7 not recognized by quick app

Hi @tomsy139

 

You may try the steps on https://community.gopro.com/t5/Cameras/I-ve-connected-my-Go-Pro-7-black-to-my-computer-but-nothing-i...

If it's still the same, please reach out to our Support Team through https://gopro.com/help/ContactUs

 

Thanks!

Ej