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10-22-2019 10:44 PM
hero 7 not recognized by quick app
[ New ]Hi, My Hero 7 Black is not being recognized by the Quick App on my Win 10 laptop. I've updated Quick (I previously used Quick with my Hero 5) .... The MTP USB device is seen in Explorer
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10-23-2019 02:40 AM
Re: hero 7 not recognized by quick app
[ New ]Have you tired just plugging the SD card into your computer to see if quik sees it ?
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10-23-2019 05:42 AM
Re: hero 7 not recognized by quick app
[ New ]Unfortunalely the SD reader on my laptop is not working so I'm unable.
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10-23-2019 10:32 AM
Re: hero 7 not recognized by quick app
[ New ]@tomsy139, there are some troubleshooting steps here that will help:
- Camera is not Recognized when Plugged into a Computer USB Port
- Camera is Not Recognized on Quik for desktop - Windows
Let us know how it works for you.
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10-23-2019 11:49 AM
Re: hero 7 not recognized by quick app
[ New ]
do you have another USB cable to try just in case ?
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10-23-2019 09:07 PM
Re: hero 7 not recognized by quick app
[ New ]I don't believe the issue is with either the USB cable (new out of the box) ... or any other PC issue as the card is read in Explorer & I can see & copy all files. Just not through the Quick software.
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10-23-2019 09:10 PM
Re: hero 7 not recognized by quick app
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11-06-2019 12:51 PM
Re: hero 7 not recognized by quick app
[ New ]Hi @tomsy139
You may try the steps on https://community.gopro.com/t5/Cameras/I-ve-connected-my-Go-Pro-7-black-to-my-computer-but-nothing-i...
If it's still the same, please reach out to our Support Team through https://gopro.com/help/ContactUs
Thanks!
Ej