hero 7 not recognized by quick app

[tomsy139]

Hi, My Hero 7 Black is not being recognized by the Quick App on my Win 10 laptop. I've updated Quick (I previously used Quick with my Hero 5) .... The MTP USB device is seen in Explorer

[robindean]

Have you tired just plugging the SD card into your computer to see if quik sees it ?

[tomsy139]

Unfortunalely the SD reader on my laptop is not working so I'm unable.

[aenriquez]

@tomsy139, there are some troubleshooting steps here that will help: 

• Camera is not Recognized when Plugged into a Computer USB Port
• Camera is Not Recognized on Quik for desktop - Windows

Let us know how it works for you.

[robindean]

do you have another USB cable to try just in case ?

[tomsy139]

I don't believe the issue is with either the USB cable (new out of the box) ... or any other PC issue as the card is read in Explorer & I can see & copy all files. Just not through the Quick software.

[tomsy139]

Thanks, but I've checked all these & as mentioned, the card is being read by the PC in Explorer, just not the Quick program.

[aragon1006]

Hi @tomsy139

You may try the steps on https://community.gopro.com/t5/Cameras/I-ve-connected-my-Go-Pro-7-black-to-my-computer-but-nothing-i...

If it's still the same, please reach out to our Support Team through https://gopro.com/help/ContactUs

Thanks!

Ej