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Sightseer
Posts: 1

hero 7 gasta bateria en menos de 2 horas sin usarla

[ New ]

Mi cámara gopro 7 black tras cargarla, en menos de 2 horas me marca 1% de bateria sin haberla usado.

Es el segundo día que me sucede.

Acabo de volver a ponerla a cargar y me marca 96% nada más conectarla.

Es un error de batería o aunque me ponga 1% de batería la batería esta cargada?

 

gracias!


Accepted Solutions
GoPro
Posts: 14,118

Re: hero 7 gasta bateria en menos de 2 horas sin usarla

[ New ]

Hello @thekrowfilms. It is important to determine battery integrity to make sure that your camera works smoothly. You may perform a short record time test through the instructions here.
  

Should you get a runtime that is significantly shorter than the expected battery life, despite you using a recommended SD card and the camera being updated to the latest firmware, let our Support team know. This way, they can help you with the next steps. You may reach out to them through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives. 

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All Replies
GoPro
Posts: 14,118

Re: hero 7 gasta bateria en menos de 2 horas sin usarla

[ New ]

Hello @thekrowfilms. It is important to determine battery integrity to make sure that your camera works smoothly. You may perform a short record time test through the instructions here.
  

Should you get a runtime that is significantly shorter than the expected battery life, despite you using a recommended SD card and the camera being updated to the latest firmware, let our Support team know. This way, they can help you with the next steps. You may reach out to them through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives.