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Tourist
Posts: 2

hero 7 dead

[ New ]

Had this go pro for 2 years...used it 3 times.....only because it kept freezing on me.......now it wont even turn on. tried all the remove this and push that...

 

Not a good experience with this product at all


Accepted Solutions
GoPro
Posts: 15,989

Re: hero 7 dead

[ New ]

@djadam1978, if the issue persists after going through the suggested troubleshooting steps, our Support team will be able to assist you further in resolving this. You may reach out to them through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives.

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GoPro
Posts: 15,989

Re: hero 7 dead

[ New ]

@djadam1978, make sure that a recommended SD card is used for your camera. Using SD cards that aren't recommended can cause issues like freezing as the card isn't fast enough to write the content, the camera getting hot or battery consumption is higher than normal as the camera stays in an active mode trying to sync to the card. 

The power or charging issue in the camera can be related to either the charging fault, charging cable, battery problem, or the camera itself. Here are some troubleshooting suggestions that will help resolve this issue: GoPro Camera Will Not Power On

Tourist
Posts: 2

Re: hero 7 dead

[ New ]

Thanks for the heads up...but i have read this article at least 100 times from different links....  

Hero 7 makes a great paper weight or door stop...

anyone know how to get some service around here?

 

thanks

GoPro
Posts: 15,989

Re: hero 7 dead

[ New ]

@djadam1978, if the issue persists after going through the suggested troubleshooting steps, our Support team will be able to assist you further in resolving this. You may reach out to them through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives.