Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-333669%22%20slang%3D%22en-US%22%3Ehero%207%20black%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-333669%22%20slang%3D%22en-US%22%3EWhy%20when%20I%20set%20camera%20to%20photo%20as%20default%20does%20the%20video%20start%20when%20I%20switch%20on%20gopro%3F%20Also%20when%20I%20press%20to%20stop%20camera%20goes%20off%2C%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-333669%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO7%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-333671%22%20slang%3D%22en-US%22%3ERe%3A%20hero%207%20black%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-333671%22%20slang%3D%22en-US%22%3EPlease%20can%20someone%20advise%20what%20I%20am%20doing%20wrong%3F%3CBR%20%2F%3EWith%20this%20issue%20I%20can't%20use%20the%20zoom%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-333679%22%20slang%3D%22en-US%22%3ERe%3A%20hero%207%20black%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-333679%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F95598%22%20target%3D%22_blank%22%3E%40nobleshore10437%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThis%20is%20due%20to%20the%20%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2Fquestion_answer%2FWhat-is-QuikCapture-and-How-Does-it-Work%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3EQuikCapture%3C%2FA%3E%26nbsp%3Bfeature.%3C%2FP%3E%0A%0A%3CP%3EIf%20you%20need%20to%20be%20on%20photo%20mode%20when%20you%20turn%20the%20camera%20on%2C%20make%20sure%20to%20power%20ON%20the%20camera%20by%20pressing%20the%20Mode%20button%20on%20the%20side.%3C%2FP%3E%0A%0A%3CP%3EI%20hope%20this%20helps.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks!%3C%2FP%3E%0A%0A%3CP%3EEj%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-333726%22%20slang%3D%22en-US%22%3ERe%3A%20hero%207%20black%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-333726%22%20slang%3D%22en-US%22%3EHi%20it%20doesn't%20have%20to%20be%20on%20photo%20to%20start%20but%20when%20it's%20on%20video%20the%20video%20starts%20shooting%20immediately%20as%20camera%20is%20switched%20on%20so%20don't%20get%20chance%20to%20set%20the%20zoom%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-333805%22%20slang%3D%22en-US%22%3ERe%3A%20hero%207%20black%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-333805%22%20slang%3D%22en-US%22%3E%3CP%3EHello%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F95598%22%20target%3D%22_blank%22%3E%40nobleshore10437%3C%2FA%3E.%20If%20you%20would%20like%20to%20set%20the%20zoom%20before%20capturing%20a%20video%2C%20do%20not%20use%20the%20top%20(Shutter)%20button%20right%20away%20(when%20camera%20is%20off).%20While%20the%20camera%20is%20off%2C%20press%20the%20side%20(Mode)%20button%20to%20power%20the%20camera%20on%2C%20then%20navigate%20through%20the%20menu%20to%20get%20the%20camera%20to%20video%20mode%2C%20then%20set%20the%20zoom.%20Once%20done%2C%20the%20Shutter%20button%20can%20be%20pressed%20to%20start%20recording.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Hiker
Posts: 10
Accepted Solution

hero 7 black

Why when I set camera to photo as default does the video start when I switch on gopro? Also when I press to stop camera goes off,

Accepted Solutions
GoPro
Posts: 7,891

Re: hero 7 black

Hello @nobleshore10437. If you would like to set the zoom before capturing a video, do not use the top (Shutter) button right away (when camera is off). While the camera is off, press the side (Mode) button to power the camera on, then navigate through the menu to get the camera to video mode, then set the zoom. Once done, the Shutter button can be pressed to start recording. 

View solution in original post


All Replies
Hiker
Posts: 10

Re: hero 7 black

Please can someone advise what I am doing wrong?
With this issue I can't use the zoom
GoPro
Posts: 9,584

Re: hero 7 black

Hi @nobleshore10437

 

This is due to the QuikCapture feature.

If you need to be on photo mode when you turn the camera on, make sure to power ON the camera by pressing the Mode button on the side.

I hope this helps.

 

Thanks!

Ej

Hiker
Posts: 10

Re: hero 7 black

Hi it doesn't have to be on photo to start but when it's on video the video starts shooting immediately as camera is switched on so don't get chance to set the zoom
GoPro
Posts: 7,891

Re: hero 7 black

Hello @nobleshore10437. If you would like to set the zoom before capturing a video, do not use the top (Shutter) button right away (when camera is off). While the camera is off, press the side (Mode) button to power the camera on, then navigate through the menu to get the camera to video mode, then set the zoom. Once done, the Shutter button can be pressed to start recording. 

Hiker
Posts: 10

Re: hero 7 black

Thanks this worked for me.
Another issue I am getting is I have got voice commands on and say gopro turn off which it does but then switches back on about 15/20 mins or so later
GoPro
Posts: 2,901

Re: hero 7 black

@nobleshore10437, I find it strange if the camera automatically powers on after a certain period of time without a remote or GoPro App or Voice Command. I do have some troubleshooting suggestions here that might help. Please follow these steps accordingly: 

  1. Remove your camera entry from the GoPro App's history. 
    • Android: Open GoPro App. Press and hold the image of the camera and delete the entry from your camera history. 
    • iOS: Open GoPro App. Tap the pencil icon in the top-left corner of the Camera menu page. Tap the red X icon to delete the camera entry from your app’s history.  
  2. Reset your camera’s Wi-Fi settings using the instructions HERE
  3. Delete the GoPro camera under the Bluetooth and Wi-Fi entries in your mobile device’s settings. 
  4. Perform a factory reset on your camera. 
  5. Manually reinstall the firmware of your HERO Session camera. Follow the manual update instructions specified on this article: Software Update Instructions for HERO7 Cameras
  6. Test out the camera. 

Once complete, you can pair your mobile device to your GoPro using the instructions HERE