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Tourist
Posts: 6

hero 7 black very blurry footage

[ Edited ]

New to go pro here. Traveling here in HK . Setting is at 2.7k with Hyper smooth on. 

I've seen some others complain about the same issue but mostly during the low light situation but I was out in the middle of a very bright day and these footages are unusuable. will the upcoming firmware update address this issue? thanks in advance for any inputs

 

https://streamable.com/s/yaw7h/mfdyby

Nomad
Posts: 558

Re: hero 7 black very blurry footage

Wow! That was bad footage. I typically only see this yello effect if I shoot in low light situations.

 

So I would say that your Hero7 is not performing as expected.

 

Try a firmware update? Hard reset? Changed settings?

 

Tourist
Posts: 6

Re: hero 7 black very blurry footage

It was not in a low light situation either and every footage with any kind of movement came out this way. I'm going to do a hard reset and do another test soon but any other inputs would be great. 

Adventurer
Posts: 9,275

Re: hero 7 black very blurry footage

you shot 2.7k what other settings were on, maybe the auto low level was off or on?  New Firmware in the month of Dec will correct Hypersmoth te issue you are having .   SO I think protunes set up or auto low light was on. 

 

Untitled v.png

Tourist
Posts: 6

Re: hero 7 black very blurry footage

protune was on keep the max iso at 800 but not sure what would cause the blurriness. I'm just going to test it out with the stabilization off to see if it fixes the issue. 

Explorer
Posts: 11,707

Re: hero 7 black very blurry footage

Factory Reset and then make no changes. Test film in daylight. If it's still happening, try a manual update. If it's still happening while using one of these cards https://gopro.com/help/articles/block/microSD-Card-Considerations#list1 the camera probably needs to be replaced. If it works fine, chances are you did something when changing settings.
Sightseer
Posts: 1

Re: hero 7 black very blurry footage

i have the same problem.

Explorer
Posts: 11,707

Re: hero 7 black very blurry footage

If you've done all of the recommended steps explained above (and to be clear, this is for "blurry" footage in daylight, not night or low light, then contact the GoPro Support Team here https://gopro.com/help/ContactUs