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Tourist
Posts: 2

hero 7 black touch screen not working

[ New ]

i bought my hero 7 black in october 2019, the rear viewing screen no longer works neither will the camera connect to my pc or my MAC.

how do i get a RTM for it to be fixed?

GoPro
Posts: 6,097

Re: hero 7 black touch screen not working

[ New ]

Hi @rouge0667,

 

Sorry to know that your camera is not working properly. 

What i could suggest is to install new camera firmware on your camera manually. 

https://gopro.com/help/articles/block/How-to-Update-GoPro-Cameras

Please visit that website then follow the instruction for manual firmware update for your camera. 

 

If issue persist please contact GoPro customer support via chat: https://gopro.com/help/ContactUs

You can also request a call using that link. 

 

Regards,

-jay

Tourist
Posts: 2

Re: hero 7 black touch screen not working

[ New ]

Dear Jay,

 

ive been trying all the suggestions on these forums, the camera will NOT manually load the latest firmware, the screen came on momentarily but screen was all fuzzy and distorted.

 

i tried contacting support using your link but there is no one there.

 

 

GoPro
Posts: 6,097

Re: hero 7 black touch screen not working

[ New ]

Where are you from? @rouge0667

 

Can you please try to change your Country and Language on GoPro's contact us page. 

Just click the globe icon on the upper right hand side of GoPro's webpage then change it to United States English.

 

 

 

-Jay