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Tourist
Posts: 4
Accepted Solution

hero 7 black smashed on a road trip

hi there ,i have question ,can you exechange my shreded camera ,when i use suction cap outside on my car it fell ,and car behind me smashed total my camera!I have, just now my receipt and sn on empty retail box.thanks


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Nomad
Posts: 3,526

Re: hero 7 black smashed on a road trip

You can take advantage of the GoPro tradeup deal.  They will take any GoPro camera in any condition broken, shredded or brand new and give you a discount towards a new camera.

 

Also in future, use a magnetic mount and a tether cable when mounting the camera on your car.

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Nomad
Posts: 3,526

Re: hero 7 black smashed on a road trip

You can take advantage of the GoPro tradeup deal.  They will take any GoPro camera in any condition broken, shredded or brand new and give you a discount towards a new camera.

 

Also in future, use a magnetic mount and a tether cable when mounting the camera on your car.

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Adventurer
Posts: 12,938

Re: hero 7 black smashed on a road trip

Sorry to hear that.  did you  contact gopro and what will they say?

 

Do you need help contacting them?

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Tourist
Posts: 4

Re: hero 7 black smashed on a road trip

Thanks for your help, but I don’t know how to do? Please help , thanks again
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Tourist
Posts: 4

Re: hero 7 black smashed on a road trip

And I have GoPro plus subscribe)))
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GoPro
Posts: 16,180

Re: hero 7 black smashed on a road trip

Hi @funnyhp

 

Please reach out to our Support Team through https://gopro.com/help/ContactUs.

They are available by phone or chat.

Please have your camera's serial number and proof of purchase ready.

 

 

Thanks!

Ej

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Tourist
Posts: 4

Re: hero 7 black smashed on a road trip

Thank you very much for your help and support!!!