hero 7 black not turning on

[sintoj51444]

I am unable to turn on my GoPRo hero 7 black camera. I tried the update option which was available in the discussion forum and tried to reset the cam by holding in mode button as mentioned in one of the post. Still it is unresponsive. I raised the case 08394831 but there was no response so far. I am not sure how to get help.

[mariustanya]

Hello, @sintoj51444. We see that you have already been able to connect with Support. Please watch out for the return instructions that will be sent to your email. Should you have further questions or concerns, please let our Support team know so they can assist you. Thanks!