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Tourist
Posts: 2

hero 7 black.    main screen not working

hero 7 black.   

 

once turn on small screen is working fine but main touch screen doesn't work. 

 

even try to update ... coming like this " there are an issue downloading the update"

 

any ideas??

 

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GoPro
Posts: 6,097

Re: hero 7 black.    main screen not working

 

Hi @hyeony,

 

Sorry for the inconvenience. 

 

Please try this. Reformat your SD card using a computer. 

Visit this website and follow manual update steps: https://gopro.com/help/articles/how_to/software-update-instructions-for-hero7-cameras

 

Make sure to follow the steps for manual update and after that check if the screen will now work.

 

 

Thanks!

-Jay 

 

Highlighted
Tourist
Posts: 2

Re: hero 7 black.    main screen not working

I did manual update but still same. and I sent my original receipt and address then came like this 

 

"Hello Ryan,  
 
Thank you for contacting GoPro Support!  
 
We successfully processed an RMA replacement for your HERO7 Black. We hope you are happy with the service we provided you today and you are happy with GoPro as well. Rest assured that we'll replace your camera with a unit that underwent 14-point inspection to ensure that it's in pristine condition. With all things addressed and your permission, I will now consider this case closed. Please don't hesitate to contact us back should you need further assistance.   
 


 
Hazel A.    
GoPro Support   
www.gopro.com/help

ref:_00Do0HJuF._5001JhLsf5:ref"

 

Then no more process... even I sent email again how to pick up or send.

 

 

Highlighted
GoPro
Posts: 6,097

Re: hero 7 black.    main screen not working

Hi @hyeony,

 

Please contact them via phone or chat since the case is already closed. 

The rep won't see your email. 

 

Regards,

-Jay