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%3CLINGO-SUB%20id%3D%22lingo-sub-348235%22%20slang%3D%22en-US%22%3Ehero%207%20black%20frozen%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-348235%22%20slang%3D%22en-US%22%3E%3CP%3EI%20have%20a%20brand%20new%207%20black%20and%20the%20screen%20froze.%20Removed%20the%20battery%20and%20put%20it%20back%20in%20because%20it%20would%20not%20turn%20off%20using%20the%20power%20button%2C%20but%20now%20it%20won't%20switch%20on%20at%20all!%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-348235%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO7%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E
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Sightseer
Posts: 1

hero 7 black frozen

I have a brand new 7 black and the screen froze. Removed the battery and put it back in because it would not turn off using the power button, but now it won't switch on at all!

GoPro
Posts: 8,992

Re: hero 7 black frozen

Hi @adeptdive0107

 

Please go over the steps on HERO7 Will Not Power On

Let us know how it goes.
You may also reach out to our Support Team for assistance through https://gopro.com/help/ContactUs        

 

Thanks!

Ej