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Sightseer
Posts: 2
Accepted Solution

hero 7 black erro de atualização

[ Edited ]

Estou muito decepcionado com o suporte. Não consigo atualizar a minha GoPro 7 Black. Sempre aparece a mensagem quando solicito atualização: Algo Deu Errado. Não foi possivel atualizar sua câmera. Tentei via Quick e site da GoPro mas nenhum canal me mostra de forma pratica como atualizar. Gostaria de uma solução para o meu problema pois a maquina esta travando muito.

 

Obrigado.

 

André Alves Silva

São Paulo 

Brazil

Language: Portuguese


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GoPro
Posts: 5,663

Re: hero 7 black erro de atualização

[ Edited ]

@andresilva1910, follow this link for the step-by-step instructions on how you can update your camera’s firmware: Software Update Instructions for HERO7 Cameras

 

If in case the camera won’t initiate the update, it can be because the camera is not recognizing the update on the SD card. We do have some suggestions here that should help get the update working: 

  • Make sure the UPDATE folder is unzipped/extracted, before placing it on the SD card. If the folder is compressed, the camera will not be able to read it; 

  • Ensure the UPDATE folder does not have any additional characters in the folder title, i.e. "UPDATE (1)". The camera will only recognize a folder titled "UPDATE", in upper case letters with no additional characters; 

  • Format the SD card before placing the update folder/files onto the root of the card (format on your computer, or DELETE ALL files in the camera's Delete menu); 

  • Be sure to place the individual files within the UPDATE folder on the root level of the SD card.  

 

Once you have the necessary file(s) placed on the SD card, unplug it from the computer and insert the microSD card into your camera. Once it's plugged in, power on the camera. The update should automatically initiate. 

Let us know how it goes.

View solution in original post


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Highlighted
GoPro
Posts: 5,663

Re: hero 7 black erro de atualização

[ Edited ]

@andresilva1910, follow this link for the step-by-step instructions on how you can update your camera’s firmware: Software Update Instructions for HERO7 Cameras

 

If in case the camera won’t initiate the update, it can be because the camera is not recognizing the update on the SD card. We do have some suggestions here that should help get the update working: 

  • Make sure the UPDATE folder is unzipped/extracted, before placing it on the SD card. If the folder is compressed, the camera will not be able to read it; 

  • Ensure the UPDATE folder does not have any additional characters in the folder title, i.e. "UPDATE (1)". The camera will only recognize a folder titled "UPDATE", in upper case letters with no additional characters; 

  • Format the SD card before placing the update folder/files onto the root of the card (format on your computer, or DELETE ALL files in the camera's Delete menu); 

  • Be sure to place the individual files within the UPDATE folder on the root level of the SD card.  

 

Once you have the necessary file(s) placed on the SD card, unplug it from the computer and insert the microSD card into your camera. Once it's plugged in, power on the camera. The update should automatically initiate. 

Let us know how it goes.

Highlighted
Sightseer
Posts: 2

Re: hero 7 black erro de atualização

Resolvido. Muito obrigado.