Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
Reply
Highlighted
Sightseer
Posts: 1

hero 7 black display screen

The display screen on my sons brand new gopro hero 7 black does not come on. we have tried numerous things from both gopro support suggestions and others found online. Nothing has worked. the camera does work and is connected to the app just the display doesnt work at all. Please let me know if anything can be done or if I should return it to Amazon.

Highlighted
Adventurer
Posts: 12,809

Re: hero 7 black display screen

As no one  here knows what causes the screen to  not light.

 

1 sd card incorrectly, or forced in. can  damage the ribbon cable that is there.  That is where one issue lies.

2 hardware simply failing, that can happen.

3 Improper button press, 100% certain Mode on or shutter was pressed once.

 

the easiest thing to do then fool around with a damaged product, is to Return at the reseller,  and get a new one.

 

GoPro one to one member here, is what others found out that can  work, you can  navigate to a Rep  fill teh form to call back and chat, within the hour you can decide  your Options.

 

Firmware reflashing is what the site loves for all to do. (smiles)

 

happy Holidays

 Retun a week later a new working camera.