12-26-2019 07:16 AM
The display screen on my sons brand new gopro hero 7 black does not come on. we have tried numerous things from both gopro support suggestions and others found online. Nothing has worked. the camera does work and is connected to the app just the display doesnt work at all. Please let me know if anything can be done or if I should return it to Amazon.
12-26-2019 07:35 AM
As no one here knows what causes the screen to not light.
1 sd card incorrectly, or forced in. can damage the ribbon cable that is there. That is where one issue lies.
2 hardware simply failing, that can happen.
3 Improper button press, 100% certain Mode on or shutter was pressed once.
the easiest thing to do then fool around with a damaged product, is to Return at the reseller, and get a new one.
GoPro one to one member here, is what others found out that can work, you can navigate to a Rep fill teh form to call back and chat, within the hour you can decide your Options.
Firmware reflashing is what the site loves for all to do. (smiles)
Retun a week later a new working camera.