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Tourist
Posts: 2

hero 7 black charging issue

Brand new hero 7 Black will not charge past 37%. It's been plugged in, and indicating charging for a day. I've tried different usb plugs and cords and did not solve the issue.

GoPro
Posts: 7,104

Re: hero 7 black charging issue

Hello @floydb245. The camera might need to be updated to the latest firmware. If you have not done it yet, try manually updating the camera. There are steps below to guide you: 

  1. Go to the Update page and choose your HERO7 camera.
  2. Under "Other ways to update" at the base of the page, click "Update your camera manually."
  3. Enter your Serial Number and other requested information, click Next Step.
  4. Click "Download Update."
  5. Click "Click here to download firmware."
  6. Follow the steps on the screen for detailed instructions for your operating system. 

Make sure that the SD card you will be using is a recommended one, and is formatted prior to the update. Let us know how it goes. Thanks!

Tourist
Posts: 2

Re: hero 7 black charging issue

I tried the firmware update. a couple times. It updated both times. Battery still wouldn't charge. I went and bought a new battery from Best Buy and it charged up fine. Looks like it was just a faulty battery. Any chance I can get a replacement battery sent out?

GoPro
Posts: 7,699

Re: hero 7 black charging issue

 

Hi @floydb245

 

Our Support Team should be able to look into this.

You may reach them via phone or chat.

https://gopro.com/help/ContactUs 

 

Thanks!
Ej