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Tourist
Posts: 2
Accepted Solution

hero 7 black bloqueia com frequência e o zoom não funciona corretamente

Eu comprei a gopro hero 7 black ao meu marido para o aniversário dele em julho e só a experimentou nas férias, há cerca de duas semanas.
Acontece que a camera bloqueia com alguma frequência, inclusive uma vez ficou como se estivesse com interferência na imagem. E tanto em vídeo como em fotografia o zoom não funciona na maioria das vezes.
Já fizemos atualizações várias vezes, o cartão de memória que estamos a usar estava incluído na compra e é o SanDisk Extreme® 64GB microSDXC™, e portanto não entendemos o que possa estar na origem destes problemas.
Há alguma forma de resolver esta situação?


Obrigada.
Cumprimentos


Accepted Solutions
Highlighted
Explorer
Posts: 13,002

Re: hero 7 black bloqueia com frequência e o zoom não funciona corretamente

Go to the Update page and choose your HERO7 camera. https://gopro.com/update
Under "Other ways to update" at the base of the page, click "Update your camera manually."
Enter your Serial Number and other requested information, click Next Step.
Click "Download Update."
Click "Click here to download firmware."
Once downloaded, Extract (unzip) the UPDATE.zip file. You will get a folder named UPDATE with files inside. Save this to your computer.



Using a USB/SD adapter, insert your SD card into the computer. Find the card using Windows Explorer (or Finder on Mac) and perform a FULL (not Quick) format.



Once the format is complete, copy the UPDATE folder (not UPDATE.zip) to the blank SD card



Eject the card and insert into your camera. Power on the camera using the side Mode/Power button and let the update run.



Once completed, power the camera on using the Mode/Power button and go to Preferences>Reset> and format the SD

Factory reset the camera Preferences>Reset>Factory Reset).



If you continue to have issues, try the above with another card from the list.
http://gopro.com/help/articles/Block/microSD-Card-Considerations


Try a different, known good SD card. GoPro recommends only purchasing name brand SD cards through reputable resellers. There are both counterfeit and under-performing SD cards out in the marketplace, which can prevent proper functioning of your camera's features.

Put the camera settings to 1080p/60fps (or 50fps) and turn Auto Low Light OFF.

Also, go to Preferences>Display and set the orientation to UP

*Zoom does not work while recording or in all resolutions/frame rates. Zoom is also not available when RAW photo is selected.

If trying all of the above does not solve your issue, contact the GoPro Support Team. https://gopro.com/help/ContactUs

View solution in original post


All Replies
Highlighted
Explorer
Posts: 13,002

Re: hero 7 black bloqueia com frequência e o zoom não funciona corretamente

Go to the Update page and choose your HERO7 camera. https://gopro.com/update
Under "Other ways to update" at the base of the page, click "Update your camera manually."
Enter your Serial Number and other requested information, click Next Step.
Click "Download Update."
Click "Click here to download firmware."
Once downloaded, Extract (unzip) the UPDATE.zip file. You will get a folder named UPDATE with files inside. Save this to your computer.



Using a USB/SD adapter, insert your SD card into the computer. Find the card using Windows Explorer (or Finder on Mac) and perform a FULL (not Quick) format.



Once the format is complete, copy the UPDATE folder (not UPDATE.zip) to the blank SD card



Eject the card and insert into your camera. Power on the camera using the side Mode/Power button and let the update run.



Once completed, power the camera on using the Mode/Power button and go to Preferences>Reset> and format the SD

Factory reset the camera Preferences>Reset>Factory Reset).



If you continue to have issues, try the above with another card from the list.
http://gopro.com/help/articles/Block/microSD-Card-Considerations


Try a different, known good SD card. GoPro recommends only purchasing name brand SD cards through reputable resellers. There are both counterfeit and under-performing SD cards out in the marketplace, which can prevent proper functioning of your camera's features.

Put the camera settings to 1080p/60fps (or 50fps) and turn Auto Low Light OFF.

Also, go to Preferences>Display and set the orientation to UP

*Zoom does not work while recording or in all resolutions/frame rates. Zoom is also not available when RAW photo is selected.

If trying all of the above does not solve your issue, contact the GoPro Support Team. https://gopro.com/help/ContactUs
Highlighted
Tourist
Posts: 2

Re: hero 7 black bloqueia com frequência e o zoom não funciona corretamente

Em relação ao bloqueio não posso afirmar que está resolvido, mas até agora não falhou.

Relativamente ao zoom não funcionar, continua não funcionando no modo foto. Já fiz o procedimento de colocar a 1080p / 60fps (ou 50fps) e desligue a luz baixa automática.
 
Além disso, também fui a Preferências> Tela e defina a orientação como UP. E continua a não funcionar!