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Tourist
Posts: 4
Accepted Solution

hero 7 black battety issue

I bought hero 7 black yesterday expecting to live stream on my bike. So far, I haven't succeeded it. After a full charge, my battery drained horrendously fast. I did nothing but turning it on to pair with my GoPro app on my android phone . The power sales guy said that I could use it for 6 hours per charge.Obviously there is some issue with the battery. In addition, I couldn't pair up the phone app and camera after I had successfully updated the camera ' s firmware. It took me a day to figure it out. Surprise. Hope to have the issue resolved.Cheers. Tao G

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GoPro
Posts: 6,097

Re: hero 7 black battety issue

 

Hi @megashore35114,

 

Just to clarify were you able to pair the camera to your phone already?

 

If you still can't please reset your camera to factory settings and install firmware manually. 

https://gopro.com/help/articles/how_to/software-update-instructions-for-hero7-cameras

 

Also just to set proper expectation HERO7 Won't last hours straight recording and live streaming videos. 

 

Regards,

-Jay 

 

 

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Highlighted
GoPro
Posts: 6,097

Re: hero 7 black battety issue

 

Hi @megashore35114,

 

Just to clarify were you able to pair the camera to your phone already?

 

If you still can't please reset your camera to factory settings and install firmware manually. 

https://gopro.com/help/articles/how_to/software-update-instructions-for-hero7-cameras

 

Also just to set proper expectation HERO7 Won't last hours straight recording and live streaming videos. 

 

Regards,

-Jay 

 

 

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Tourist
Posts: 4

Re: hero 7 black battety issue

Problem solved. So far, it rocks!  My students and viewers are surprised at the quality of my live streaming! I tell them that it’s GoPro. Sorry that I vented out the frustration in the first place without giving GoPro enough time to wake up and amaze immediately. I have never used any GoPro products before. Thanks to my friend, he bought your rival product and GoPro has started catching my attention. Keep it up, GoPro! Cheers, Tao

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GoPro
Posts: 19,775

Re: hero 7 black battety issue

 

Thank you for sharing @megashore35114

We appreciate your feedback.

 

We're glad to hear that you got it all working!

Feel free to post back if something comes up.

 

Regards!

Ej