06-18-2019 09:27 PM
Dear support team
just purchased a gopro hero 7 from Amazon Dubai and it seems that the battery door is not closing properly, it seems that this is a common comment , is it normal or it’s affecting the water proof capability of the device
06-19-2019 12:55 AM
06-19-2019 03:15 AM
It's probably fine, but if you don't want to do the exchange, you should chat with the GoPro Support Team and see what they have to say. https://gopro.com/help/ContactUs
06-19-2019 04:27 AM
if you do not have insurance. now the time to get it. if you can not do it. Return the camera and then do the transaction over again.
Side to waterproof a seal is not the best meathod the seal lays over the actual compartment. then thedoor slides lock so again redo your seal if it improved you the owner must pay attention.
a lil movement will be felt.