Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-353607%22%20slang%3D%22en-US%22%3Ehero%207%20black%20battery%20door%20not%20closing%20completely%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-353607%22%20slang%3D%22en-US%22%3E%3CP%3EDear%20support%20team%3C%2FP%3E%3CP%3Ejust%20purchased%20a%20gopro%20hero%207%20from%20Amazon%20Dubai%20and%20it%20seems%20that%20the%20battery%20door%20is%20not%20closing%20properly%2C%20it%20seems%20that%20this%20is%20a%20common%20comment%20%2C%20is%20it%20normal%20or%20it%E2%80%99s%20affecting%20the%20water%20proof%20capability%20of%20the%20device%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-353607%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO7%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-353638%22%20slang%3D%22en-US%22%3ERe%3A%20hero%207%20black%20battery%20door%20not%20closing%20completely%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-353638%22%20slang%3D%22en-US%22%3EIf%20you%20look%20on%20the%20underside%20of%20the%20door%20you%20will%20see%20the%20gasket.%20This%20is%20what%20provides%20the%20waterproofing.%20You%20want%20to%20apply%20firm%20pressure%20down%20on%20the%20door%20when%20closing%20to%20ensure%20that%20it%20creates%20a%20seal.%20Always%20make%20sure%20the%20safety%20button%20pops%20back%20up%20when%20closed.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-353657%22%20slang%3D%22de-DE%22%3ERe%3A%20hero%207%20black%20battery%20door%20not%20closing%20completely%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-353657%22%20slang%3D%22de-DE%22%3EIf%20it's%20safe%20to%20use%20it%20underwater%20or%20not%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-353661%22%20slang%3D%22en-US%22%3EBetreff%3A%20hero%207%20black%20battery%20door%20not%20closing%20completely%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-353661%22%20slang%3D%22en-US%22%3ETo%20be%20on%20the%20safe%20side%2C%20you%20should%20contact%20the%20Amazon%20Dubai%20seller%20and%20arrange%20for%20an%20exchange.%3CBR%20%2F%3E%3CBR%20%2F%3EIt's%20probably%20fine%2C%20but%20if%20you%20don't%20want%20to%20do%20the%20exchange%2C%20you%20should%20chat%20with%20the%20GoPro%20Support%20Team%20and%20see%20what%20they%20have%20to%20say.%20%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%3C%2FA%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-353664%22%20slang%3D%22de-DE%22%3ERe%3A%20hero%207%20black%20battery%20door%20not%20closing%20completely%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-353664%22%20slang%3D%22de-DE%22%3EThank%20you%2C%20I'm%20sorry%2C%20I'm%20sorry%2C%20but%20I'll%20buy%20it%20anyway%2C%20but%20no%20idea%20if%20it's%20gonna%20solve%20the%20issue%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-353672%22%20slang%3D%22en-US%22%3EBetreff%3A%20hero%207%20black%20battery%20door%20not%20closing%20completely%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-353672%22%20slang%3D%22en-US%22%3EIf%20you%20get%20the%20Super%20Suit%20dive%20housing%20water%20wont%20be%20an%20issue%20as%20the%20housing%20seals%20the%20camera%20off%20from%20water%20exposure.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-353675%22%20slang%3D%22en-US%22%3EBetreff%3A%20hero%207%20black%20battery%20door%20not%20closing%20completely%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-353675%22%20slang%3D%22en-US%22%3E%3CP%3Eif%20you%26nbsp%3B%20do%20not%20have%20insurance.%20now%26nbsp%3B%20the%20time%20to%20get%20it.%26nbsp%3B%20if%20you%20can%20not%20do%20it.%26nbsp%3B%20Return%20the%20camera%26nbsp%3B%20and%20then%20do%20the%26nbsp%3B%20transaction%20over%20again.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ESide%20to%20waterproof%20a%20seal%20is%20not%20the%20best%26nbsp%3B%20meathod%20the%20seal%20lays%20over%20the%26nbsp%3B%20actual%20compartment.%20then%20thedoor%20slides%20lock%20so%26nbsp%3B%20again%20redo%20your%20seal%20if%20it%20improved%20you%20the%20owner%20must%20pay%20attention.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3Ba%20lil%26nbsp%3B%20movement%20will%20be%20felt.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-356289%22%20slang%3D%22en-US%22%3ERe%3A%20hero%207%20black%20battery%20door%20not%20closing%20completely%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-356289%22%20slang%3D%22en-US%22%3E%3CP%3EI'm%20having%20the%20same%20problem%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-356368%22%20slang%3D%22en-US%22%3ERe%3A%20hero%207%20black%20battery%20door%20not%20closing%20completely%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-356368%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F106853%22%20target%3D%22_blank%22%3E%40taviab32%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EWere%20you%20able%20to%20try%20the%20steps%20listed%20above%3F%3C%2FP%3E%0A%0A%3CP%3EShould%20it%20still%20the%20same%2C%20it%20will%20be%20best%20to%20reach%20out%20to%20our%20Support%20Team.%3C%2FP%3E%0A%0A%3CP%3EThey%20are%20available%20by%20phone%20or%20chat%20through%20%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3EIf%20this%20is%20a%20recent%20purchase%2C%20you%20may%20also%20refer%20to%20the%20same%20store%2F%20channel%20you%20got%20the%20camera%20from.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks!%3C%2FP%3E%0A%0A%3CP%3EEj%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Tourist
Posts: 4

hero 7 black battery door not closing completely

Dear support team

just purchased a gopro hero 7 from Amazon Dubai and it seems that the battery door is not closing properly, it seems that this is a common comment , is it normal or it’s affecting the water proof capability of the device

image.jpg
Explorer
Posts: 12,207

Re: hero 7 black battery door not closing completely

If you look on the underside of the door you will see the gasket. This is what provides the waterproofing. You want to apply firm pressure down on the door when closing to ensure that it creates a seal. Always make sure the safety button pops back up when closed.
Tourist
Posts: 4

Betreff: hero 7 black battery door not closing completely

I did and it’s pops up and I hear the clicking of the closure however it’s appear as the picture I shared and don’t know if it’s safe to use it underwater or not
Explorer
Posts: 12,207

Betreff: hero 7 black battery door not closing completely

To be on the safe side, you should contact the Amazon Dubai seller and arrange for an exchange.

It's probably fine, but if you don't want to do the exchange, you should chat with the GoPro Support Team and see what they have to say. https://gopro.com/help/ContactUs
Tourist
Posts: 4

Betreff: hero 7 black battery door not closing completely

Thank you , sorry for asking multiple questions but any idea if it can be solved if I use a diving case , I’ll buy it anyway but no idea if it’s gonna solve the issue
Explorer
Posts: 12,207

Betreff: hero 7 black battery door not closing completely

If you get the Super Suit dive housing water wont be an issue as the housing seals the camera off from water exposure.
Adventurer
Posts: 10,189

Betreff: hero 7 black battery door not closing completely

if you  do not have insurance. now  the time to get it.  if you can not do it.  Return the camera  and then do the  transaction over again.

 

Side to waterproof a seal is not the best  meathod the seal lays over the  actual compartment. then thedoor slides lock so  again redo your seal if it improved you the owner must pay attention.

 

 a lil  movement will be felt.

Sightseer
Posts: 1

Re: hero 7 black battery door not closing completely

I'm having the same problem