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Sightseer
Posts: 1

hero 7 black - battery cover

I purchased my GoPro during my travel to Bangkok at your authorised dealer. Got the full kit. I realise the Battery door isnt closing clean. it seems to pop up and its very inconvenient everytime I see it or use it. 

Please let me know how to resolve this. I am not in India. The GoPro is also registered in my account. 

Thank you. 

Sai. 

IMG-0684.JPG
GoPro
Posts: 11,601

Re: hero 7 black - battery cover

Hi @saishravanam

 

Try to open the door and check that the push tab is popped back up. If not, pop it up by pushing on the underside.
The door must be flat.

 

For reference, you may also check the video on this link.

 

If it's still the same, you may reach out to our Support Team through https://gopro.com/help/ContactUs

If this is a recent purchase, you may refer to the same/store you got the camera from.

 

Thanks!

Ej