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Nomad
Posts: 134

hero 7 black - battery cover

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Hoping someone with a hero 7 black can confirm that all is okay. The battery cover doesn't seem to sit completely flush with the rest of the case, it feels like it's designed that way due to the waterproof seal, but at the same time I'm concerned that something is not quite right.

Can anyone with a 7 black give me their view?

Accepted Solutions
GoPro
Posts: 24,297

Re: hero 7 black - battery cover

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Hi @brians04360

 

Sorry for any troubles caused.

Please try to open the door and check that the push tab is popped back up. If not, pop it up by pushing on the underside.
The door must be flat.

 

For reference, you may also check the video on this link.

 

If it's still the same, please refer to the same store/channel you purchased the camera from.

You may also reach out to our Support Team through https://gopro.com/help/ContactUs

 

Thanks!

Ej

 

View solution in original post


All Replies
Tourist
Posts: 3

Re: hero 7 black - battery cover

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Same problem here, waiting for support since I've received mine on friday.

20180928_161044.jpg
Nomad
Posts: 134

Re: hero 7 black - battery cover

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Yep, that's exactly how mine looks.
Nomad
Posts: 648

Re: hero 7 black - battery cover

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Is the battery cover also more difficult to open than on the Hero6?

Nomad
Posts: 134

Re: hero 7 black - battery cover

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I would say yes
Hiker
Posts: 18

Re: hero 7 black - battery cover

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The pic what @dima2241 posted looks really croocked, mine too does not sit that flushed, but does not look crooked like his.

 

Yep, cover is a bit tight to open

GoPro
Posts: 6,097

Re: hero 7 black - battery cover

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Hi everyone. 

 

If it doesn't fit perfectly even if you try to close them properly please report that camera to our customer support team. 

That might cause some issues esp. water damage. 

 

 

Regards,

-Jay 

Nomad
Posts: 134

Re: hero 7 black - battery cover

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Just as an update on mine, spoke to support this morning. RMA generated. Camera will be going back tomorrow.