hero 6 lcd black

[agilecreek54346]

I just purchased a Gopro hero 6 black. 

When I turned on the camera, lcd rear display was on, and then due to low battery, I charged it.

After that, rear lcd does not turn on. 

I tried manual update and changed with fully charged battery. 

But it won't work. 

When I press mode button, lcd display is still black after three beeps.

I cannot even fix this problem with phone app since it cannot locate the camera via bluetooth.

Help, please

[mariustanya · Accepted solution]

Hello @agilecreek54346, 

Sorry to hear about what happened with your new camera. As the troubleshooting steps did not resolve the issue, it would be best to get in touch with our Support team for further assistance. You can reach them here https://gopro.com/help/ContactUs

Alternatively, you can contact the seller for a faster turn around on an exchange. 

Best regards, 
Marius

[mariustanya · Accepted solution]

Hello @agilecreek54346, 

Sorry to hear about what happened with your new camera. As the troubleshooting steps did not resolve the issue, it would be best to get in touch with our Support team for further assistance. You can reach them here https://gopro.com/help/ContactUs

Alternatively, you can contact the seller for a faster turn around on an exchange. 

Best regards, 
Marius

[fishycomics]

If there is a issue why not try the place of purchase first, while you can chat with gopro today,